{"slug":"McDonalds-Washington-DC-USA-맛집-마케팅분석-2","business_name":"McDonald's Washington DC USA","domain_type":"restaurant","status":"completed","created_at":"2026-04-28T21:53:16.703887","completed_at":"2026-04-28T12:53:46.742611","report_data":{"business_info":{"name":"McDonald's Washington DC USA","url":"","domain_type":"restaurant"},"channels":{"website":{"status":"not_found","url":"","score":0,"issues":["공식 웹사이트 URL을 네이버 플레이스에서 탐색 중"],"social_links":{"youtube":"https://www.youtube.com/channel/UCtD2Fu_gi_RutOXoWxTWh9Q"},"tracking_pixels":{}},"naver_place":null,"google_place":{"status":"active","place_id":"gmChIJ9RuBo7S5t4kRDugWX2cpj3Q","name":"McDonald's","category":"패스트푸드점","phone":"(202) 517-5695","address":"1539 Pennsylvania Ave. SE, Washington, DC 20003 미국","rating_score":3.6,"rating_count":2007,"reviews":[{"text":"퇴근 후 아이와 함께 먹을 세트 메뉴를 사러 이 지점에 갔습니다. 음식을 받았는데 햄버거와 빵이 딱딱했고, 감자튀김은 설익었습니다. 정말 실망스러웠습니다. 음식이 너무 형편없어서 다 먹을 수가 없었습니다. 빵을 구운 건지 아니면 오래된 빵을 사용한 건지는 모르겠지만, 정말 별로였습니다.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"제가 가본 맥도날드 중 최악이었을지도 모릅니다. 화장실 두 곳 모두 1970년대 주유소보다도 더러웠습니다. 공용 공간이 이렇게 더럽다면 음식 조리 과정은 얼마나 더 끔찍할지 상상도 안 되어 음식은 먹지 않았습니다.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"제가 가게에 들어갔을 때 줄 서 있는 사람은 아무도 없었습니다. 계산원은 저를 알아봤지만 \"잠시만 기다려 주세요\" 같은 말 한마디도 하지 않았습니다. 마치 상사와 회의하는 것처럼 보였고 저를 완전히 무시했습니다. 저는 키오스크로 가서 주문하려고 했는데, 화면 조작법을 몰라서 도움을 요청해야 했습니다. 도움 요청 버튼을 누른 후에야 겨우 주문을 할 수 있었습니다. 손님을 대할 때는 기본적인 예의와 정중함이 정말 중요합니다. 특히 돈을 버는 일이라면 더욱 그렇습니다!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"별점을 0개 줄 수 있다면 그렇게 했을 겁니다. 정말 최악의 맥도날드였어요. 드라이브 스루에서 세트 메뉴 3개를 주문했는데, 알고 보니 주문을 받는 직원이 3개 중 2개만 제대로 들었나 봐요. 창구에 가서 스페인어를 쓰는 직원에게 3개를 주문했는데 2개 값만 계산됐고 마지막 하나는 아예 주문도 안 받았다고 말했어요. 창구에서 계산할 수 있냐고 물었더니 안 된다고 하더군요. 다른 맥도날드에서는 다 그렇게 해줬다고 했더니, 직원이 매니저를 불러왔고 매니저는 매장 안으로 들어오거나 드라이브 스루로 다시 가야 한다고 했어요. 왜 제가 그 모든 과정을 거쳐야 하는 거죠? 직원이 제대로 듣지 않아서 그런 거잖아요. 이 지점은 절대 다시 안 갈 겁니다.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"쿼터파운더 버거를 사러 갔는데 양파가 유통기한이 지난 것 같았고, 맛을 보니 정말 맛이 없었습니다. 환불을 받으려고 매니저를 불렀더니, 그는 무례하고 불친절하게 굴면서 유통기한이 지난 음식은 환불해 줄 수 없다는 핑계를 대고 그냥 가버렸습니다.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"I came to this location after work to get a meal deal for me and my child once we receive the meals, the burgers and bread was hard. The fries were undone. It was very disappointing. We cannot finish our meals because the food was made terribly. I’m not sure if they toasted our bread or if the bread was old, but it was very mediocre.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"This might have been the worst McDonald's I have ever visited. Both restrooms were worse than a 1970s gas station.  We decided if the public areas were that bad what does the food prep look like and we passed on food.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"When I walked in the place, there was no one in line. The cashier acknowledged me and didn't say a thing, hold on, I'll be with you in a moment, or  nothing. She was paying attention to a meeting (I assume with a supervisor) and completely ignored me. I went to the kiosk machine to order, but I needed assistance bcuz I don't know how to navigate through the screens. After pushing the button for assistance, I finally got it and was able to order my food. Common courtesy and etticasy are very important when dealing with the public - especially when making money!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"If I could give 0 starts I would .Terrible McDonald’s went through the drive through and ordered 3 meals come to find out I guess the man taking the order only heard 2 out of 3 meals of my order I get to the window I’m telling the Spanish girl at the window I ordered 3 meals realized he only charged me for 2 and never took the last order I asked if I could just pay for it at the window she told me no I’ve told her I’ve gone to plenty other McDonald’s and they’ve accommodated me she went to get the manager he told me I either had to come in or get back in the drive through line like why do I have to do all that because YOUR employee wasn’t listening will never come to this location again","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"i went to buy a Quarter Pounder, and the onions seem expired and when i tasted it, it was awful, when i came back to ask for a manager to give me a refund, he was disrespectful and absolutely disgusting and giving me an excuse that he couldn’t refund me for the expired food, and he walked away.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Schmeckt besser als in Amerika.","rating":5,"author":"Gordy Rad (GordyFit)","published_at":"2019-01-10T03:40:00.970282598Z"},{"text":"Llegue con prisa me atendieron super rápido, un excelente servicio","rating":5,"author":"Erick Urbina","published_at":"2025-07-09T12:48:51.497514163Z"},{"text":"Porq me por su dinamismo y no tengo q esperar mucho tiempo todo es muy rapido mcdonald.s lo recomiendo","rating":5,"author":"Maritza Levi Caseres","published_at":"2019-01-25T19:08:36.273585294Z"},{"text":"Muy bien el lugar porque encontramos personal que habla español, pero a nivel general estuvo aceptable","rating":5,"author":"Emilio Najera","published_at":"2018-12-16T18:11:12.658783856Z"},{"text":"Saya datang ke lokasi ini sepulang kerja untuk membeli paket makan untuk saya dan anak saya. Setelah makanan datang, burger dan rotinya keras. Kentang gorengnya juga belum matang. Sangat mengecewakan. Kami tidak bisa menghabiskan makanan kami karena rasanya sangat buruk. Saya tidak yakin apakah mereka memanggang roti kami atau rotinya sudah basi, tetapi rasanya sangat biasa saja.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Ini mungkin McDonald's terburuk yang pernah saya kunjungi. Kedua toiletnya lebih buruk daripada pom bensin tahun 1970-an. Kami memutuskan, jika area publiknya seburuk itu, bagaimana dengan tempat persiapan makanannya, dan kami pun memutuskan untuk tidak memesan makanan.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Saat saya masuk ke tempat itu, tidak ada orang yang mengantre. Kasir memperhatikan saya tetapi tidak mengatakan apa pun, hanya mengatakan \"tunggu sebentar, saya akan segera melayani Anda,\" atau semacamnya. Dia sedang memperhatikan rapat (saya berasumsi dengan seorang supervisor) dan sama sekali mengabaikan saya. Saya pergi ke mesin kios untuk memesan, tetapi saya membutuhkan bantuan karena saya tidak tahu cara menavigasi layarnya. Setelah menekan tombol bantuan, akhirnya saya mengerti dan dapat memesan makanan saya. Kesopanan dan etika sangat penting saat berurusan dengan publik - terutama saat menghasilkan uang!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Jika saya bisa memberi 0 bintang, saya akan melakukannya. McDonald's ini sangat buruk. Saya memesan 3 paket makanan melalui drive-thru, tetapi ternyata pria yang menerima pesanan hanya mendengar 2 dari 3 pesanan saya. Saat sampai di jendela, saya memberi tahu gadis Spanyol di jendela bahwa saya memesan 3 paket, tetapi kemudian menyadari dia hanya menagih saya untuk 2 paket dan tidak mencatat pesanan terakhir. Saya bertanya apakah saya bisa membayarnya di jendela, tetapi dia menolak. Saya sudah mengatakan kepadanya bahwa saya sudah pergi ke banyak McDonald's lain dan mereka selalu membantu saya. Dia kemudian memanggil manajer, dan manajer mengatakan bahwa saya harus masuk atau kembali ke antrean drive-thru. Mengapa saya harus melakukan semua itu hanya karena karyawan ANDA tidak mendengarkan? Saya tidak akan pernah datang ke lokasi ini lagi.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Saya pergi membeli Quarter Pounder, dan bawangnya sepertinya sudah kadaluarsa. Saat saya mencicipinya, rasanya mengerikan. Ketika saya kembali untuk meminta manajer mengembalikan uang saya, dia bersikap tidak sopan dan sangat menjijikkan, serta memberikan alasan bahwa dia tidak bisa mengembalikan uang saya untuk makanan kadaluarsa tersebut, lalu dia pergi begitu saja.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Saya datang ke lokasi ini selepas waktu kerja untuk mendapatkan tawaran hidangan untuk saya dan anak saya sebaik sahaja kami menerima hidangan tersebut, burger dan rotinya keras. Kentang gorengnya hancur. Ia sangat mengecewakan. Kami tidak dapat menghabiskan hidangan kami kerana makanannya dimasak dengan teruk. Saya tidak pasti sama ada mereka memanggang roti kami atau rotinya sudah lama, tetapi ia sangat biasa-biasa sahaja.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Apabila saya masuk ke tempat itu, tiada sesiapa pun dalam barisan. Juruwang itu menyapa saya dan tidak berkata apa-apa, tunggu sebentar, saya akan menghubungi anda sebentar lagi, atau langsung tidak berkata apa-apa. Dia sedang menumpukan perhatian pada mesyuarat (saya rasa dengan penyelia) dan langsung tidak menghiraukan saya. Saya pergi ke mesin kiosk untuk memesan, tetapi saya memerlukan bantuan kerana saya tidak tahu bagaimana untuk menavigasi skrin. Selepas menekan butang untuk mendapatkan bantuan, akhirnya saya mendapatnya dan dapat memesan makanan saya. Sopan santun dan etika umum sangat penting ketika berurusan dengan orang ramai - terutamanya ketika mencari wang!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Jika saya boleh memberikan sebarang jawapan, saya akan. McDonald's yang teruk telah melalui laluan pandu lalu dan memesan 3 hidangan. Kemudian saya mengetahuinya. Saya rasa lelaki yang mengambil pesanan hanya mendengar 2 daripada 3 hidangan pesanan saya. Saya sampai ke tingkap. Saya memberitahu gadis Sepanyol di tingkap. Saya memesan 3 hidangan. Saya sedar dia hanya mengenakan bayaran untuk 2 hidangan dan tidak pernah mengambil pesanan terakhir. Saya bertanya sama ada saya boleh membayarnya di tingkap. Dia memberitahu saya tidak. Saya telah memberitahunya bahawa saya telah pergi ke banyak McDonald's lain dan mereka telah menerima saya. Dia pergi mendapatkan pengurus. Dia memberitahu saya bahawa saya sama ada perlu masuk atau kembali ke barisan pandu lalu seperti mengapa saya perlu melakukan semua itu kerana pekerja ANDA tidak mendengar. Tidak akan datang ke lokasi ini lagi.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"仕事帰りにこの店に来て、私と子供のミールディールを注文したのですが、ハンバーガーとパンは固くて、フライドポテトは焼き加減が悪く、本当にがっかりしました。料理がひどくて、食べきれませんでした。パンがトーストされていたのか、それともパンが古かったのかは分かりませんが、とにかく出来は並大抵のものでした。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"今まで行ったマクドナルドの中で一番ひどかったかもしれません。トイレはどちらも1970年代のガソリンスタンドよりひどかったです。共用エリアがそんなにひどいなら、料理の調理はどうなっているんだろうと思い、注文は断念しました。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"店内に入ると、誰も並んでいませんでした。レジ係は私に気づいても、何も言わず「ちょっと待ってください。すぐお伺いします」と言っただけで、何も言いませんでした。彼女は会議（おそらく上司との会議）に集中していて、私の言葉を完全に無視していました。注文するためにキオスク端末へ行ったのですが、画面の操作方法が分からず、助けが必要でした。「ヘルプ」ボタンを押してようやく注文できました。お客様とのやり取り、特にお金を稼ぐ際には、礼儀正しさは非常に重要です。","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"星を 0 つ付けられるなら付けたい。最悪なマクドナルド。ドライブスルーで 3 食注文したんだけど、注文を取っていた男性は私の注文 3 食のうち 2 食しか聞いていなかったみたい。窓口に行き、窓口のスペイン人女性に 3 食注文したと伝えると、彼は 2 食分しか請求せず、最後の注文を取っていなかったことに気づいた。窓口で支払えるかと尋ねると、彼女はだめだと言った。私は他のマクドナルドにもたくさん行って、そこで対応してくれたと伝えると、彼女は店長を呼びに行き、彼は私に、店内に入るかドライブスルーの列に戻るかのどちらかを選ばなければならないと言った。あなたの従業員は聞いていないから、なぜ私がそんなことをしなくてはいけないの？二度とこの店舗には来ません。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"クォーターパウンダーを買いに行ったのですが、玉ねぎが期限切れのようで、食べてみるとひどいものでした。戻ってマネージャーに返金をお願いしたところ、彼は失礼で本当に不快な態度で、期限切れの食べ物の返金はできないと言い訳をして立ち去りました。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"我下班後來這家店想給我和孩子買份套餐，結果拿到餐後發現漢堡和麵包都硬邦邦的，薯條也沒炸熟。真是太失望了。因為食物做得太差，我們根本吃不完。我不知道他們是不是沒烤麵包，還是麵包本身就不新鮮，總味道很普通。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"這可能是我去過的最糟糕的麥當勞了。兩個洗手間都比上世紀70年代的加油站還髒。我們心想，如果公共區域都這麼糟糕，那食物的製作過程該有多差勁啊，所以我們決定不在那裡吃飯。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"我走進店裡的時候，沒人排隊。收銀員看到了我，但什麼也沒說，也沒說“稍等一下，馬上就來”，什麼都沒做。她當時正在開會（我猜是和主管），完全無視我。我走到自助點餐機前點餐，但因為我不知道怎麼操作，所以需要幫忙。按了求救按鈕後，我終於明白了，也順利點好餐了。基本的禮貌和職業道德在與公眾打交道時非常重要——尤其是在賺錢的時候！","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"如果可以打零星，我一定會打零星。這家麥當勞太糟糕了！我開車去得來速點了三份餐，結果發現接單的那個男的好像只聽清了我點的三份餐中的兩份。我到了窗口，跟窗口的西班牙裔女服務生說我點了三份餐，才發現他只收了我兩份的錢，根本沒記下最後一份。我問她能不能在窗口付錢，她說不行。我說我去過很多其他麥當勞，他們都幫我解決了這個問題。她去找了經理，經理卻說我要嘛進店點餐，要嘛重新排隊。憑什麼我要這麼做？就因為你們的員工沒聽清楚我的訂單？以後我再也不會來這家店了。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"我去買了一個四分之一磅牛肉漢堡，結果發現洋蔥好像過期了，嚐了一口之後味道糟透了。我回去要經理退款，他態度極為惡劣，令人作嘔，還找藉口說過期食物不能退款，然後就走開了。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"我下班后来这家店想给我和孩子买份套餐，结果拿到餐后发现汉堡和面包都硬邦邦的，薯条也没炸熟。真是太失望了。因为食物做得太差，我们根本吃不完。我不知道他们是不是没烤面包，还是面包本身就不新鲜，总之味道很一般​​。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"这可能是我去过的最糟糕的麦当劳了。两个洗手间都比上世纪70年代的加油站还脏。我们心想，如果公共区域都这么糟糕，那食物的制作过程该有多差劲啊，所以我们决定不在那里吃饭。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"我走进店里的时候，没人排队。收银员看到了我，但什么也没说，也没说“稍等一下，马上就来”，什么都没做。她当时正在开会（我猜是和主管），完全无视我。我走到自助点餐机前点餐，但因为不知道怎么操作，需要帮​​忙。按了求助按钮后，我终于明白了，也顺利点好了餐。基本的礼貌和职业道德在与公众打交道时非常重要——尤其是在赚钱的时候！","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"如果可以打零星，我肯定会打零星。这家麦当劳太糟糕了！我开车去得来速点了三份餐，结果发现接单的那个男的好像只听清了我点的三份餐中的两份。我到了窗口，跟窗口的西班牙裔女服务员说我点了三份餐，才发现他只收了我两份的钱，根本没记下最后一份。我问她能不能在窗口付钱，她说不行。我说我去过很多其他麦当劳，他们都帮我解决了这个问题。她去找了经理，经理却说我要么进店点餐，要么重新排队。凭什么我要这么做？就因为你们的员工没听清我的订单？以后我再也不会来这家店了。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"我去买了一个四分之一磅牛肉汉堡，结果发现洋葱好像过期了，尝了一口之后味道糟透了。我回去要求经理退款，他态度极其恶劣，令人作呕，还找借口说过期食物不能退款，然后就走开了。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"ฉันมาที่ร้านนี้หลังเลิกงานเพื่อซื้อชุดอาหารสำหรับฉันและลูก แต่พอได้รับอาหารแล้ว ปรากฏว่าเบอร์เกอร์และขนมปังแข็งมาก ส่วนเฟรนช์ฟรายส์ก็ไม่สุก น่าผิดหวังมาก เรากินไม่หมดเพราะอาหารทำออกมาแย่มาก ฉันไม่แน่ใจว่าพวกเขาปิ้งขนมปังหรือเปล่า หรือว่าขนมปังเก่า แต่รสชาติแย่มาก","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"นี่อาจเป็นร้านแมคโดนัลด์ที่แย่ที่สุดเท่าที่ฉันเคยไปมา ห้องน้ำทั้งสองห้องแย่ยิ่งกว่าปั๊มน้ำมันยุค 1970 เสียอีก เราเลยคิดว่าถ้าพื้นที่ส่วนกลางแย่ขนาดนี้ การเตรียมอาหารจะเป็นยังไง และสุดท้ายเราก็เลยไม่ซื้ออาหาร","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"ตอนที่ฉันเดินเข้าไปในร้าน ไม่มีใครต่อแถวเลย พนักงานเก็บเงินมองมาที่ฉัน แต่ก็ไม่ได้พูดอะไร ไม่พูดอะไรสักอย่าง ไม่บอกว่า \"รอสักครู่ เดี๋ยวมาบริการ\" หรืออะไรทำนองนั้น เธอตั้งใจประชุมอยู่ (ฉันเดาว่าเป็นการประชุมกับหัวหน้างาน) และไม่สนใจฉันเลย ฉันเลยไปที่เครื่องสั่งอาหารอัตโนมัติ แต่ฉันต้องการความช่วยเหลือเพราะฉันไม่รู้วิธีใช้งานหน้าจอ หลังจากกดปุ่มขอความช่วยเหลือ ในที่สุดฉันก็สั่งอาหารได้สำเร็จ มารยาทและการวางตัวที่ดีนั้นสำคัญมากเมื่อต้องติดต่อกับผู้คน โดยเฉพาะอย่างยิ่งเมื่อต้องหาเงิน!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"ถ้าให้คะแนน 0 ดาวได้ ฉันจะให้เลย แมคโดนัลด์สาขานี้แย่มาก ฉันไปสั่งอาหารผ่านช่องไดร์ฟทรู 3 ชุด ปรากฏว่าพนักงานรับออเดอร์ฟังแค่ 2 ชุดจากทั้งหมด 3 ชุด พอถึงหน้าต่าง ฉันบอกพนักงานหญิงชาวสเปนว่าฉันสั่ง 3 ชุด ปรากฏว่าเขาคิดเงินแค่ 2 ชุดและไม่รับออเดอร์ที่เหลือ ฉันถามว่าขอจ่ายที่หน้าต่างได้ไหม เธอบอกว่าไม่ได้ ฉันบอกเธอว่าฉันเคยไปแมคโดนัลด์สาขาอื่น ๆ มาหลายที่แล้ว พวกเขาก็บริการดี เธอก็ไปตามผู้จัดการมา ผู้จัดการบอกว่าฉันต้องเข้าไปในร้านหรือกลับไปต่อแถวไดร์ฟทรูใหม่ ทำไมฉันต้องทำแบบนั้นด้วย ในเมื่อพนักงานของคุณไม่ฟัง ฉันจะไม่มาที่สาขานี้อีกแล้ว","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"ฉันไปซื้อเบอร์เกอร์ควอเตอร์พาวน์เดอร์ แล้วพบว่าหัวหอมดูเหมือนจะหมดอายุ และเมื่อฉันลองชิมดู มันแย่มาก เมื่อฉันกลับไปขอพบผู้จัดการเพื่อขอเงินคืน เขากลับไม่สุภาพและพูดจาหยาบคายอย่างยิ่ง พร้อมทั้งอ้างว่าไม่สามารถคืนเงินให้ฉันได้เนื่องจากอาหารหมดอายุ แล้วก็เดินจากไป","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Tôi đến đây sau giờ làm để mua suất ăn cho tôi và con. Khi nhận được đồ ăn, bánh mì kẹp thịt và bánh mì rất cứng. Khoai tây chiên thì chưa chín. Thật sự rất thất vọng. Chúng tôi không thể ăn hết vì thức ăn chế biến quá tệ. Tôi không chắc họ có nướng bánh mì cho chúng tôi không hay bánh mì đã cũ, nhưng chất lượng rất kém.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Đây có lẽ là cửa hàng McDonald's tệ nhất mà tôi từng đến. Cả hai nhà vệ sinh đều bẩn hơn cả trạm xăng những năm 1970. Chúng tôi nghĩ rằng nếu khu vực công cộng tệ đến vậy thì khu vực chế biến thức ăn trông sẽ như thế nào, và chúng tôi quyết định không gọi đồ ăn.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Khi tôi bước vào, không có ai xếp hàng. Nhân viên thu ngân nhìn tôi nhưng không nói một lời, kiểu như \"chờ một chút, tôi sẽ phục vụ bạn ngay\", hay bất cứ điều gì khác. Cô ấy đang chú ý đến một cuộc họp (tôi đoán là với người giám sát) và hoàn toàn phớt lờ tôi. Tôi đến máy tự động để gọi món, nhưng tôi cần trợ giúp vì tôi không biết cách sử dụng các màn hình. Sau khi nhấn nút yêu cầu trợ giúp, cuối cùng tôi cũng nhận được sự trợ giúp và có thể gọi món. Lịch sự và phép tắc ứng xử rất quan trọng khi giao tiếp với công chúng - đặc biệt là khi kiếm tiền!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Nếu có thể cho 0 sao thì tôi sẽ cho. McDonald's tệ hại! Tôi đi qua quầy drive-through và gọi 3 suất ăn, nhưng hóa ra người nhận đơn chỉ nghe được 2 trong 3 suất của tôi. Tôi đến cửa sổ và nói với cô gái nói tiếng Tây Ban Nha rằng tôi đã gọi 3 suất, nhưng nhận ra anh ta chỉ tính tiền cho 2 suất và không hề ghi nhận suất cuối cùng. Tôi hỏi liệu tôi có thể thanh toán tại cửa sổ được không, cô ấy nói không. Tôi nói với cô ấy rằng tôi đã đến nhiều cửa hàng McDonald's khác và họ đều hỗ trợ tôi. Cô ấy đi gọi quản lý, người quản lý nói với tôi rằng tôi phải vào trong hoặc quay lại xếp hàng ở quầy drive-through. Tại sao tôi phải làm tất cả những điều đó chỉ vì nhân viên của CÔ không nghe rõ? Tôi sẽ không bao giờ đến cửa hàng này nữa.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Tôi đi mua một chiếc bánh Quarter Pounder, nhưng hành tây có vẻ đã hết hạn và khi nếm thử, nó rất tệ. Khi tôi quay lại để yêu cầu quản lý hoàn tiền, ông ta cư xử thiếu tôn trọng và cực kỳ thô lỗ, viện cớ rằng ông ta không thể hoàn tiền cho thực phẩm hết hạn rồi bỏ đi.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"ذهبتُ إلى هذا المكان بعد العمل لأحصل على وجبة لي ولابني، ولكن عندما استلمنا الوجبات، وجدنا أن البرغر والخبز كانا قاسيين، والبطاطا المقلية غير مقرمشة. كان الأمر مخيبًا للآمال للغاية. لم نتمكن من إكمال وجباتنا لأن الطعام كان سيئًا للغاية. لست متأكدًا مما إذا كانوا قد حمصوا الخبز أم أنه كان قديمًا، لكنه كان عاديًا جدًا.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"ربما كان هذا أسوأ مطعم ماكدونالدز زرته في حياتي. كانت دورات المياه فيه أسوأ من محطة وقود من سبعينيات القرن الماضي. تساءلنا: إذا كانت الأماكن العامة بهذا السوء، فكيف سيكون حال تحضير الطعام؟ فقررنا عدم تناول الطعام.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"عندما دخلتُ المكان، لم يكن هناك أحد في الطابور. استقبلتني أمينة الصندوق دون أن تنبس ببنت شفة، أو تقول شيئًا مثل \"انتظر لحظة، سأكون معك بعد قليل\". كانت منشغلة باجتماع (أفترض أنه مع مشرفها) وتجاهلتني تمامًا. توجهتُ إلى جهاز الخدمة الذاتية لأطلب طعامي، لكنني احتجتُ إلى مساعدة لأنني لا أعرف كيفية استخدام الشاشات. بعد الضغط على زر المساعدة، تمكنتُ أخيرًا من الحصول على المساعدة وطلب طعامي. إن اللباقة وحسن التعامل أمران بالغا الأهمية عند التعامل مع الجمهور، وخاصةً عند كسب المال!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"لو كان بإمكاني منحهم صفرًا من النجوم لفعلت. ماكدونالدز سيء للغاية. ذهبت إلى خدمة السيارات وطلبت ثلاث وجبات، لأكتشف لاحقًا أن الموظف الذي أخذ الطلب لم يسمع إلا وجبتين فقط من أصل ثلاث. عندما وصلت إلى النافذة، أخبرت الفتاة الإسبانية أنني طلبت ثلاث وجبات، لكنني أدركت أنه لم يحاسبني إلا على وجبتين فقط ولم يأخذ الطلب الأخير. سألتها إن كان بإمكاني الدفع عند النافذة، لكنها رفضت. أخبرتها أنني ذهبت إلى العديد من فروع ماكدونالدز الأخرى وقاموا بتلبية طلباتي. ذهبت لاستدعاء المدير، فأخبرني أنه عليّ إما الدخول أو العودة إلى صف السيارات. لماذا عليّ فعل كل هذا لمجرد أن موظفكم لم يستمع؟ لن أعود إلى هذا الفرع أبدًا.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"ذهبت لشراء ربع باوند، وبدا البصل منتهي الصلاحية، وعندما تذوقته كان طعمه فظيعاً. وعندما عدت لأطلب من المدير أن يعيد لي نقودي، كان غير محترم ومقرفاً للغاية، وقدم لي عذراً بأنه لا يستطيع رد ثمن الطعام منتهي الصلاحية، ثم انصرف.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Закрыто в 22:30, при том что на дверях написано что работает до 23:00","rating":1,"author":"MDV","published_at":"2023-08-06T02:37:34.988839Z"},{"text":"Я зашла в это заведение после работы, чтобы купить комплексный обед для себя и ребенка. Когда нам принесли еду, бургеры и хлеб оказались жесткими. Картошка фри была недожаренной. Это было очень разочаровывающе. Мы не смогли доесть наши блюда, потому что еда была приготовлена ​​ужасно. Я не уверена, поджарили ли они хлеб или он был старым, но он был очень посредственным.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Возможно, это был худший Макдоналдс, в котором я когда-либо был. Оба туалета были хуже, чем на заправке 1970-х годов. Мы решили, что если общественные места такие ужасные, то как выглядит процесс приготовления еды, и отказались от еды.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Когда я вошла, очереди не было. Кассирша поздоровалась со мной, но ничего не сказала: «Подождите, я сейчас подойду». Она была занята каким-то совещанием (предполагаю, с руководителем) и полностью меня игнорировала. Я подошла к автомату, чтобы сделать заказ, но мне нужна была помощь, потому что я не знала, как пользоваться экранами. После нажатия кнопки вызова помощи я наконец-то поняла, как это работает, и смогла заказать еду. Элементарная вежливость и этикет очень важны при общении с людьми, особенно когда речь идёт о зарабатывании денег!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Если бы я могла поставить 0 звезд, я бы это сделала. Ужасный Макдоналдс. Я проехала через окно выдачи заказов и заказала 3 блюда. Оказалось, что мужчина, принимавший заказ, услышал только 2 из 3. Подъехала к окну, сказала девушке-испанке, что заказала 3 блюда, поняла, что он взял с меня только за 2, а последний заказ не принял. Спросила, могу ли я просто оплатить заказ в окне. Она сказала, что нет. Я сказала ей, что была во многих других Макдоналдсах, и там мне шли навстречу. Она пошла за менеджером, он сказал, что я должна либо зайти внутрь, либо снова встать в очередь на автокассе. Почему я должна все это делать, потому что ВАШ сотрудник меня не слушал? Больше никогда не приду в этот ресторан.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Ich bin nach der Arbeit hierher gekommen, um ein Menü für mich und mein Kind zu holen. Als wir das Essen bekamen, waren die Burger und das Brot hart. Die Pommes waren nicht durchgebraten. Es war sehr enttäuschend. Wir konnten unser Essen nicht aufessen, weil es so schlecht zubereitet war. Ich bin mir nicht sicher, ob das Brot getoastet oder alt war, aber es war wirklich mittelmäßig.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Das war womöglich der schlimmste McDonald's, den ich je besucht habe. Beide Toiletten waren schlimmer als die einer Tankstelle aus den 70er-Jahren. Wenn schon die öffentlichen Bereiche so unhygienisch sind, wie mag es dann erst bei der Essenszubereitung aussehen? Also haben wir dort nichts gegessen.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Als ich den Laden betrat, war niemand an der Kasse. Die Kassiererin beachtete mich zwar, sagte aber kein Wort – weder „Einen Moment bitte“, noch sonst etwas. Sie war in eine Besprechung vertieft (vermutlich mit ihrer Vorgesetzten) und ignorierte mich völlig. Ich ging zum Bestellautomaten, brauchte aber Hilfe, da ich mich mit den Bildschirmen nicht auskannte. Nachdem ich den Hilfeknopf gedrückt hatte, funktionierte es endlich und ich konnte mein Essen bestellen. Höflichkeit und gutes Benehmen sind im Umgang mit Kunden sehr wichtig – besonders, wenn es ums Geldverdienen geht!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Wenn ich null Sterne vergeben könnte, würde ich es tun. Schrecklicher McDonald's! Ich bin durch den Drive-in gefahren und habe drei Menüs bestellt. Wie sich herausstellte, hatte der Mitarbeiter, der die Bestellung aufnahm, wohl nur zwei davon richtig verstanden. Am Fenster angekommen, erklärte ich der spanischen Mitarbeiterin, dass ich drei Menüs bestellt hatte. Mir fiel auf, dass er mir nur zwei berechnet und die dritte Bestellung gar nicht aufgenommen hatte. Ich fragte, ob ich die dritte einfach am Fenster bezahlen könnte. Sie verneinte. Ich sagte ihr, dass ich schon in vielen anderen McDonald's-Filialen war und dort immer alles problemlos geklappt hat. Sie holte den Manager. Der meinte dann, ich müsse entweder reinkommen oder mich wieder in die Drive-in-Schlange stellen. Warum muss ich das alles machen, nur weil IHRE Mitarbeiterin nicht zugehört hat? Ich werde diese Filiale nie wieder besuchen.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Je suis venue dans ce restaurant après le travail pour prendre un menu pour mon enfant et moi. À notre grande déception, les hamburgers et le pain étaient durs comme de la pierre. Les frites étaient crues. Nous n'avons pas pu finir nos assiettes, la nourriture était vraiment mauvaise. Je ne sais pas si le pain était grillé ou rassis, mais c'était vraiment médiocre.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"C'était peut-être le pire McDonald's que j'aie jamais vu. Les toilettes étaient dans un état lamentable, pire que celles d'une station-service des années 70. Vu l'état des parties communes, on s'est dit que la préparation des aliments devait être dans un état déplorable, et on a renoncé à manger.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Quand je suis entré, il n'y avait personne. La caissière m'a salué sans dire un mot, ni me dire d'attendre, ni même un mot. Elle était absorbée par une réunion (sans doute avec un responsable) et m'a complètement ignoré. Je suis allé à la borne pour commander, mais j'ai eu besoin d'aide car je ne savais pas comment utiliser les écrans. Après avoir appuyé sur le bouton d'assistance, j'ai finalement réussi à commander. La courtoisie et le savoir-vivre sont essentiels lorsqu'on est en contact avec le public, surtout lorsqu'on gagne de l'argent !","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Si je pouvais mettre zéro étoile, je le ferais. Ce McDonald's est une catastrophe ! Je suis passé au drive et j'ai commandé trois menus. Apparemment, le caissier n'a entendu que deux de mes trois commandes. Arrivé au guichet, j'explique à la jeune femme hispanophone que j'ai commandé trois menus, et là je réalise qu'il ne m'en a facturé que deux et qu'il n'a jamais pris le troisième. Je lui demande si je peux payer sur place, mais elle refuse. Je lui dis que je suis déjà allé dans plein d'autres McDonald's et qu'ils m'ont toujours fait plaisir. Elle va chercher le responsable, qui me dit que je dois soit entrer, soit refaire la queue au drive. Pourquoi je dois faire tout ça parce que VOTRE employé n'écoutait pas ? Je ne remettrai plus jamais les pieds dans ce McDonald's.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Je suis allé acheter un Quarter Pounder, et les oignons semblaient périmés ; quand je l'ai goûté, c'était horrible. Quand je suis retourné demander un remboursement au responsable, il a été irrespectueux et absolument dégoûtant, me donnant une excuse pour ne pas me rembourser la nourriture périmée, puis il est parti.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Como es posible que sea un lugar de comida rápida si por ocasiones tendrán cerrado para los clientes no todos tenemos carro","rating":2,"author":"Edgar Vasquez","published_at":"2025-07-09T14:15:17.436091462Z"},{"text":"Quiero ir al mcdonalds de Pennsylvania porque me gustaría conocer nuevos lugares y hacer cosas cotidianas que podría hacer aquí en un lugar completamente diferente además qn no quiere","rating":5,"author":"Cam!! Matuk","published_at":"2022-05-17T19:07:14.003783Z"}],"reviews_by_country":{"🇰🇷 한국어":[{"text":"퇴근 후 아이와 함께 먹을 세트 메뉴를 사러 이 지점에 갔습니다. 음식을 받았는데 햄버거와 빵이 딱딱했고, 감자튀김은 설익었습니다. 정말 실망스러웠습니다. 음식이 너무 형편없어서 다 먹을 수가 없었습니다. 빵을 구운 건지 아니면 오래된 빵을 사용한 건지는 모르겠지만, 정말 별로였습니다.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"제가 가본 맥도날드 중 최악이었을지도 모릅니다. 화장실 두 곳 모두 1970년대 주유소보다도 더러웠습니다. 공용 공간이 이렇게 더럽다면 음식 조리 과정은 얼마나 더 끔찍할지 상상도 안 되어 음식은 먹지 않았습니다.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"제가 가게에 들어갔을 때 줄 서 있는 사람은 아무도 없었습니다. 계산원은 저를 알아봤지만 \"잠시만 기다려 주세요\" 같은 말 한마디도 하지 않았습니다. 마치 상사와 회의하는 것처럼 보였고 저를 완전히 무시했습니다. 저는 키오스크로 가서 주문하려고 했는데, 화면 조작법을 몰라서 도움을 요청해야 했습니다. 도움 요청 버튼을 누른 후에야 겨우 주문을 할 수 있었습니다. 손님을 대할 때는 기본적인 예의와 정중함이 정말 중요합니다. 특히 돈을 버는 일이라면 더욱 그렇습니다!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"별점을 0개 줄 수 있다면 그렇게 했을 겁니다. 정말 최악의 맥도날드였어요. 드라이브 스루에서 세트 메뉴 3개를 주문했는데, 알고 보니 주문을 받는 직원이 3개 중 2개만 제대로 들었나 봐요. 창구에 가서 스페인어를 쓰는 직원에게 3개를 주문했는데 2개 값만 계산됐고 마지막 하나는 아예 주문도 안 받았다고 말했어요. 창구에서 계산할 수 있냐고 물었더니 안 된다고 하더군요. 다른 맥도날드에서는 다 그렇게 해줬다고 했더니, 직원이 매니저를 불러왔고 매니저는 매장 안으로 들어오거나 드라이브 스루로 다시 가야 한다고 했어요. 왜 제가 그 모든 과정을 거쳐야 하는 거죠? 직원이 제대로 듣지 않아서 그런 거잖아요. 이 지점은 절대 다시 안 갈 겁니다.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"쿼터파운더 버거를 사러 갔는데 양파가 유통기한이 지난 것 같았고, 맛을 보니 정말 맛이 없었습니다. 환불을 받으려고 매니저를 불렀더니, 그는 무례하고 불친절하게 굴면서 유통기한이 지난 음식은 환불해 줄 수 없다는 핑계를 대고 그냥 가버렸습니다.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇺🇸 영어":[{"text":"I came to this location after work to get a meal deal for me and my child once we receive the meals, the burgers and bread was hard. The fries were undone. It was very disappointing. We cannot finish our meals because the food was made terribly. I’m not sure if they toasted our bread or if the bread was old, but it was very mediocre.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"This might have been the worst McDonald's I have ever visited. Both restrooms were worse than a 1970s gas station.  We decided if the public areas were that bad what does the food prep look like and we passed on food.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"When I walked in the place, there was no one in line. The cashier acknowledged me and didn't say a thing, hold on, I'll be with you in a moment, or  nothing. She was paying attention to a meeting (I assume with a supervisor) and completely ignored me. I went to the kiosk machine to order, but I needed assistance bcuz I don't know how to navigate through the screens. After pushing the button for assistance, I finally got it and was able to order my food. Common courtesy and etticasy are very important when dealing with the public - especially when making money!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"If I could give 0 starts I would .Terrible McDonald’s went through the drive through and ordered 3 meals come to find out I guess the man taking the order only heard 2 out of 3 meals of my order I get to the window I’m telling the Spanish girl at the window I ordered 3 meals realized he only charged me for 2 and never took the last order I asked if I could just pay for it at the window she told me no I’ve told her I’ve gone to plenty other McDonald’s and they’ve accommodated me she went to get the manager he told me I either had to come in or get back in the drive through line like why do I have to do all that because YOUR employee wasn’t listening will never come to this location again","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"i went to buy a Quarter Pounder, and the onions seem expired and when i tasted it, it was awful, when i came back to ask for a manager to give me a refund, he was disrespectful and absolutely disgusting and giving me an excuse that he couldn’t refund me for the expired food, and he walked away.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Schmeckt besser als in Amerika.","rating":5,"author":"Gordy Rad (GordyFit)","published_at":"2019-01-10T03:40:00.970282598Z"},{"text":"Llegue con prisa me atendieron super rápido, un excelente servicio","rating":5,"author":"Erick Urbina","published_at":"2025-07-09T12:48:51.497514163Z"},{"text":"Porq me por su dinamismo y no tengo q esperar mucho tiempo todo es muy rapido mcdonald.s lo recomiendo","rating":5,"author":"Maritza Levi Caseres","published_at":"2019-01-25T19:08:36.273585294Z"},{"text":"Muy bien el lugar porque encontramos personal que habla español, pero a nivel general estuvo aceptable","rating":5,"author":"Emilio Najera","published_at":"2018-12-16T18:11:12.658783856Z"},{"text":"Saya datang ke lokasi ini sepulang kerja untuk membeli paket makan untuk saya dan anak saya. Setelah makanan datang, burger dan rotinya keras. Kentang gorengnya juga belum matang. Sangat mengecewakan. Kami tidak bisa menghabiskan makanan kami karena rasanya sangat buruk. Saya tidak yakin apakah mereka memanggang roti kami atau rotinya sudah basi, tetapi rasanya sangat biasa saja.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Ini mungkin McDonald's terburuk yang pernah saya kunjungi. Kedua toiletnya lebih buruk daripada pom bensin tahun 1970-an. Kami memutuskan, jika area publiknya seburuk itu, bagaimana dengan tempat persiapan makanannya, dan kami pun memutuskan untuk tidak memesan makanan.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Saat saya masuk ke tempat itu, tidak ada orang yang mengantre. Kasir memperhatikan saya tetapi tidak mengatakan apa pun, hanya mengatakan \"tunggu sebentar, saya akan segera melayani Anda,\" atau semacamnya. Dia sedang memperhatikan rapat (saya berasumsi dengan seorang supervisor) dan sama sekali mengabaikan saya. Saya pergi ke mesin kios untuk memesan, tetapi saya membutuhkan bantuan karena saya tidak tahu cara menavigasi layarnya. Setelah menekan tombol bantuan, akhirnya saya mengerti dan dapat memesan makanan saya. Kesopanan dan etika sangat penting saat berurusan dengan publik - terutama saat menghasilkan uang!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Jika saya bisa memberi 0 bintang, saya akan melakukannya. McDonald's ini sangat buruk. Saya memesan 3 paket makanan melalui drive-thru, tetapi ternyata pria yang menerima pesanan hanya mendengar 2 dari 3 pesanan saya. Saat sampai di jendela, saya memberi tahu gadis Spanyol di jendela bahwa saya memesan 3 paket, tetapi kemudian menyadari dia hanya menagih saya untuk 2 paket dan tidak mencatat pesanan terakhir. Saya bertanya apakah saya bisa membayarnya di jendela, tetapi dia menolak. Saya sudah mengatakan kepadanya bahwa saya sudah pergi ke banyak McDonald's lain dan mereka selalu membantu saya. Dia kemudian memanggil manajer, dan manajer mengatakan bahwa saya harus masuk atau kembali ke antrean drive-thru. Mengapa saya harus melakukan semua itu hanya karena karyawan ANDA tidak mendengarkan? Saya tidak akan pernah datang ke lokasi ini lagi.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Saya pergi membeli Quarter Pounder, dan bawangnya sepertinya sudah kadaluarsa. Saat saya mencicipinya, rasanya mengerikan. Ketika saya kembali untuk meminta manajer mengembalikan uang saya, dia bersikap tidak sopan dan sangat menjijikkan, serta memberikan alasan bahwa dia tidak bisa mengembalikan uang saya untuk makanan kadaluarsa tersebut, lalu dia pergi begitu saja.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"Saya datang ke lokasi ini selepas waktu kerja untuk mendapatkan tawaran hidangan untuk saya dan anak saya sebaik sahaja kami menerima hidangan tersebut, burger dan rotinya keras. Kentang gorengnya hancur. Ia sangat mengecewakan. Kami tidak dapat menghabiskan hidangan kami kerana makanannya dimasak dengan teruk. Saya tidak pasti sama ada mereka memanggang roti kami atau rotinya sudah lama, tetapi ia sangat biasa-biasa sahaja.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Apabila saya masuk ke tempat itu, tiada sesiapa pun dalam barisan. Juruwang itu menyapa saya dan tidak berkata apa-apa, tunggu sebentar, saya akan menghubungi anda sebentar lagi, atau langsung tidak berkata apa-apa. Dia sedang menumpukan perhatian pada mesyuarat (saya rasa dengan penyelia) dan langsung tidak menghiraukan saya. Saya pergi ke mesin kiosk untuk memesan, tetapi saya memerlukan bantuan kerana saya tidak tahu bagaimana untuk menavigasi skrin. Selepas menekan butang untuk mendapatkan bantuan, akhirnya saya mendapatnya dan dapat memesan makanan saya. Sopan santun dan etika umum sangat penting ketika berurusan dengan orang ramai - terutamanya ketika mencari wang!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Jika saya boleh memberikan sebarang jawapan, saya akan. McDonald's yang teruk telah melalui laluan pandu lalu dan memesan 3 hidangan. Kemudian saya mengetahuinya. Saya rasa lelaki yang mengambil pesanan hanya mendengar 2 daripada 3 hidangan pesanan saya. Saya sampai ke tingkap. Saya memberitahu gadis Sepanyol di tingkap. Saya memesan 3 hidangan. Saya sedar dia hanya mengenakan bayaran untuk 2 hidangan dan tidak pernah mengambil pesanan terakhir. Saya bertanya sama ada saya boleh membayarnya di tingkap. Dia memberitahu saya tidak. Saya telah memberitahunya bahawa saya telah pergi ke banyak McDonald's lain dan mereka telah menerima saya. Dia pergi mendapatkan pengurus. Dia memberitahu saya bahawa saya sama ada perlu masuk atau kembali ke barisan pandu lalu seperti mengapa saya perlu melakukan semua itu kerana pekerja ANDA tidak mendengar. Tidak akan datang ke lokasi ini lagi.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"}],"🇯🇵 일본어":[{"text":"仕事帰りにこの店に来て、私と子供のミールディールを注文したのですが、ハンバーガーとパンは固くて、フライドポテトは焼き加減が悪く、本当にがっかりしました。料理がひどくて、食べきれませんでした。パンがトーストされていたのか、それともパンが古かったのかは分かりませんが、とにかく出来は並大抵のものでした。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"今まで行ったマクドナルドの中で一番ひどかったかもしれません。トイレはどちらも1970年代のガソリンスタンドよりひどかったです。共用エリアがそんなにひどいなら、料理の調理はどうなっているんだろうと思い、注文は断念しました。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"店内に入ると、誰も並んでいませんでした。レジ係は私に気づいても、何も言わず「ちょっと待ってください。すぐお伺いします」と言っただけで、何も言いませんでした。彼女は会議（おそらく上司との会議）に集中していて、私の言葉を完全に無視していました。注文するためにキオスク端末へ行ったのですが、画面の操作方法が分からず、助けが必要でした。「ヘルプ」ボタンを押してようやく注文できました。お客様とのやり取り、特にお金を稼ぐ際には、礼儀正しさは非常に重要です。","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"星を 0 つ付けられるなら付けたい。最悪なマクドナルド。ドライブスルーで 3 食注文したんだけど、注文を取っていた男性は私の注文 3 食のうち 2 食しか聞いていなかったみたい。窓口に行き、窓口のスペイン人女性に 3 食注文したと伝えると、彼は 2 食分しか請求せず、最後の注文を取っていなかったことに気づいた。窓口で支払えるかと尋ねると、彼女はだめだと言った。私は他のマクドナルドにもたくさん行って、そこで対応してくれたと伝えると、彼女は店長を呼びに行き、彼は私に、店内に入るかドライブスルーの列に戻るかのどちらかを選ばなければならないと言った。あなたの従業員は聞いていないから、なぜ私がそんなことをしなくてはいけないの？二度とこの店舗には来ません。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"クォーターパウンダーを買いに行ったのですが、玉ねぎが期限切れのようで、食べてみるとひどいものでした。戻ってマネージャーに返金をお願いしたところ、彼は失礼で本当に不快な態度で、期限切れの食べ物の返金はできないと言い訳をして立ち去りました。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇨🇳 중국어":[{"text":"我下班後來這家店想給我和孩子買份套餐，結果拿到餐後發現漢堡和麵包都硬邦邦的，薯條也沒炸熟。真是太失望了。因為食物做得太差，我們根本吃不完。我不知道他們是不是沒烤麵包，還是麵包本身就不新鮮，總味道很普通。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"這可能是我去過的最糟糕的麥當勞了。兩個洗手間都比上世紀70年代的加油站還髒。我們心想，如果公共區域都這麼糟糕，那食物的製作過程該有多差勁啊，所以我們決定不在那裡吃飯。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"我走進店裡的時候，沒人排隊。收銀員看到了我，但什麼也沒說，也沒說“稍等一下，馬上就來”，什麼都沒做。她當時正在開會（我猜是和主管），完全無視我。我走到自助點餐機前點餐，但因為我不知道怎麼操作，所以需要幫忙。按了求救按鈕後，我終於明白了，也順利點好餐了。基本的禮貌和職業道德在與公眾打交道時非常重要——尤其是在賺錢的時候！","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"如果可以打零星，我一定會打零星。這家麥當勞太糟糕了！我開車去得來速點了三份餐，結果發現接單的那個男的好像只聽清了我點的三份餐中的兩份。我到了窗口，跟窗口的西班牙裔女服務生說我點了三份餐，才發現他只收了我兩份的錢，根本沒記下最後一份。我問她能不能在窗口付錢，她說不行。我說我去過很多其他麥當勞，他們都幫我解決了這個問題。她去找了經理，經理卻說我要嘛進店點餐，要嘛重新排隊。憑什麼我要這麼做？就因為你們的員工沒聽清楚我的訂單？以後我再也不會來這家店了。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"我去買了一個四分之一磅牛肉漢堡，結果發現洋蔥好像過期了，嚐了一口之後味道糟透了。我回去要經理退款，他態度極為惡劣，令人作嘔，還找藉口說過期食物不能退款，然後就走開了。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"},{"text":"我下班后来这家店想给我和孩子买份套餐，结果拿到餐后发现汉堡和面包都硬邦邦的，薯条也没炸熟。真是太失望了。因为食物做得太差，我们根本吃不完。我不知道他们是不是没烤面包，还是面包本身就不新鲜，总之味道很一般​​。","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"这可能是我去过的最糟糕的麦当劳了。两个洗手间都比上世纪70年代的加油站还脏。我们心想，如果公共区域都这么糟糕，那食物的制作过程该有多差劲啊，所以我们决定不在那里吃饭。","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"我走进店里的时候，没人排队。收银员看到了我，但什么也没说，也没说“稍等一下，马上就来”，什么都没做。她当时正在开会（我猜是和主管），完全无视我。我走到自助点餐机前点餐，但因为不知道怎么操作，需要帮​​忙。按了求助按钮后，我终于明白了，也顺利点好了餐。基本的礼貌和职业道德在与公众打交道时非常重要——尤其是在赚钱的时候！","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"如果可以打零星，我肯定会打零星。这家麦当劳太糟糕了！我开车去得来速点了三份餐，结果发现接单的那个男的好像只听清了我点的三份餐中的两份。我到了窗口，跟窗口的西班牙裔女服务员说我点了三份餐，才发现他只收了我两份的钱，根本没记下最后一份。我问她能不能在窗口付钱，她说不行。我说我去过很多其他麦当劳，他们都帮我解决了这个问题。她去找了经理，经理却说我要么进店点餐，要么重新排队。凭什么我要这么做？就因为你们的员工没听清我的订单？以后我再也不会来这家店了。","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"我去买了一个四分之一磅牛肉汉堡，结果发现洋葱好像过期了，尝了一口之后味道糟透了。我回去要求经理退款，他态度极其恶劣，令人作呕，还找借口说过期食物不能退款，然后就走开了。","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇹🇭 태국어":[{"text":"ฉันมาที่ร้านนี้หลังเลิกงานเพื่อซื้อชุดอาหารสำหรับฉันและลูก แต่พอได้รับอาหารแล้ว ปรากฏว่าเบอร์เกอร์และขนมปังแข็งมาก ส่วนเฟรนช์ฟรายส์ก็ไม่สุก น่าผิดหวังมาก เรากินไม่หมดเพราะอาหารทำออกมาแย่มาก ฉันไม่แน่ใจว่าพวกเขาปิ้งขนมปังหรือเปล่า หรือว่าขนมปังเก่า แต่รสชาติแย่มาก","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"นี่อาจเป็นร้านแมคโดนัลด์ที่แย่ที่สุดเท่าที่ฉันเคยไปมา ห้องน้ำทั้งสองห้องแย่ยิ่งกว่าปั๊มน้ำมันยุค 1970 เสียอีก เราเลยคิดว่าถ้าพื้นที่ส่วนกลางแย่ขนาดนี้ การเตรียมอาหารจะเป็นยังไง และสุดท้ายเราก็เลยไม่ซื้ออาหาร","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"ตอนที่ฉันเดินเข้าไปในร้าน ไม่มีใครต่อแถวเลย พนักงานเก็บเงินมองมาที่ฉัน แต่ก็ไม่ได้พูดอะไร ไม่พูดอะไรสักอย่าง ไม่บอกว่า \"รอสักครู่ เดี๋ยวมาบริการ\" หรืออะไรทำนองนั้น เธอตั้งใจประชุมอยู่ (ฉันเดาว่าเป็นการประชุมกับหัวหน้างาน) และไม่สนใจฉันเลย ฉันเลยไปที่เครื่องสั่งอาหารอัตโนมัติ แต่ฉันต้องการความช่วยเหลือเพราะฉันไม่รู้วิธีใช้งานหน้าจอ หลังจากกดปุ่มขอความช่วยเหลือ ในที่สุดฉันก็สั่งอาหารได้สำเร็จ มารยาทและการวางตัวที่ดีนั้นสำคัญมากเมื่อต้องติดต่อกับผู้คน โดยเฉพาะอย่างยิ่งเมื่อต้องหาเงิน!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"ถ้าให้คะแนน 0 ดาวได้ ฉันจะให้เลย แมคโดนัลด์สาขานี้แย่มาก ฉันไปสั่งอาหารผ่านช่องไดร์ฟทรู 3 ชุด ปรากฏว่าพนักงานรับออเดอร์ฟังแค่ 2 ชุดจากทั้งหมด 3 ชุด พอถึงหน้าต่าง ฉันบอกพนักงานหญิงชาวสเปนว่าฉันสั่ง 3 ชุด ปรากฏว่าเขาคิดเงินแค่ 2 ชุดและไม่รับออเดอร์ที่เหลือ ฉันถามว่าขอจ่ายที่หน้าต่างได้ไหม เธอบอกว่าไม่ได้ ฉันบอกเธอว่าฉันเคยไปแมคโดนัลด์สาขาอื่น ๆ มาหลายที่แล้ว พวกเขาก็บริการดี เธอก็ไปตามผู้จัดการมา ผู้จัดการบอกว่าฉันต้องเข้าไปในร้านหรือกลับไปต่อแถวไดร์ฟทรูใหม่ ทำไมฉันต้องทำแบบนั้นด้วย ในเมื่อพนักงานของคุณไม่ฟัง ฉันจะไม่มาที่สาขานี้อีกแล้ว","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"ฉันไปซื้อเบอร์เกอร์ควอเตอร์พาวน์เดอร์ แล้วพบว่าหัวหอมดูเหมือนจะหมดอายุ และเมื่อฉันลองชิมดู มันแย่มาก เมื่อฉันกลับไปขอพบผู้จัดการเพื่อขอเงินคืน เขากลับไม่สุภาพและพูดจาหยาบคายอย่างยิ่ง พร้อมทั้งอ้างว่าไม่สามารถคืนเงินให้ฉันได้เนื่องจากอาหารหมดอายุ แล้วก็เดินจากไป","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇻🇳 베트남어":[{"text":"Tôi đến đây sau giờ làm để mua suất ăn cho tôi và con. Khi nhận được đồ ăn, bánh mì kẹp thịt và bánh mì rất cứng. Khoai tây chiên thì chưa chín. Thật sự rất thất vọng. Chúng tôi không thể ăn hết vì thức ăn chế biến quá tệ. Tôi không chắc họ có nướng bánh mì cho chúng tôi không hay bánh mì đã cũ, nhưng chất lượng rất kém.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Đây có lẽ là cửa hàng McDonald's tệ nhất mà tôi từng đến. Cả hai nhà vệ sinh đều bẩn hơn cả trạm xăng những năm 1970. Chúng tôi nghĩ rằng nếu khu vực công cộng tệ đến vậy thì khu vực chế biến thức ăn trông sẽ như thế nào, và chúng tôi quyết định không gọi đồ ăn.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Khi tôi bước vào, không có ai xếp hàng. Nhân viên thu ngân nhìn tôi nhưng không nói một lời, kiểu như \"chờ một chút, tôi sẽ phục vụ bạn ngay\", hay bất cứ điều gì khác. Cô ấy đang chú ý đến một cuộc họp (tôi đoán là với người giám sát) và hoàn toàn phớt lờ tôi. Tôi đến máy tự động để gọi món, nhưng tôi cần trợ giúp vì tôi không biết cách sử dụng các màn hình. Sau khi nhấn nút yêu cầu trợ giúp, cuối cùng tôi cũng nhận được sự trợ giúp và có thể gọi món. Lịch sự và phép tắc ứng xử rất quan trọng khi giao tiếp với công chúng - đặc biệt là khi kiếm tiền!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Nếu có thể cho 0 sao thì tôi sẽ cho. McDonald's tệ hại! Tôi đi qua quầy drive-through và gọi 3 suất ăn, nhưng hóa ra người nhận đơn chỉ nghe được 2 trong 3 suất của tôi. Tôi đến cửa sổ và nói với cô gái nói tiếng Tây Ban Nha rằng tôi đã gọi 3 suất, nhưng nhận ra anh ta chỉ tính tiền cho 2 suất và không hề ghi nhận suất cuối cùng. Tôi hỏi liệu tôi có thể thanh toán tại cửa sổ được không, cô ấy nói không. Tôi nói với cô ấy rằng tôi đã đến nhiều cửa hàng McDonald's khác và họ đều hỗ trợ tôi. Cô ấy đi gọi quản lý, người quản lý nói với tôi rằng tôi phải vào trong hoặc quay lại xếp hàng ở quầy drive-through. Tại sao tôi phải làm tất cả những điều đó chỉ vì nhân viên của CÔ không nghe rõ? Tôi sẽ không bao giờ đến cửa hàng này nữa.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Tôi đi mua một chiếc bánh Quarter Pounder, nhưng hành tây có vẻ đã hết hạn và khi nếm thử, nó rất tệ. Khi tôi quay lại để yêu cầu quản lý hoàn tiền, ông ta cư xử thiếu tôn trọng và cực kỳ thô lỗ, viện cớ rằng ông ta không thể hoàn tiền cho thực phẩm hết hạn rồi bỏ đi.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇸🇦 아랍어":[{"text":"ذهبتُ إلى هذا المكان بعد العمل لأحصل على وجبة لي ولابني، ولكن عندما استلمنا الوجبات، وجدنا أن البرغر والخبز كانا قاسيين، والبطاطا المقلية غير مقرمشة. كان الأمر مخيبًا للآمال للغاية. لم نتمكن من إكمال وجباتنا لأن الطعام كان سيئًا للغاية. لست متأكدًا مما إذا كانوا قد حمصوا الخبز أم أنه كان قديمًا، لكنه كان عاديًا جدًا.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"ربما كان هذا أسوأ مطعم ماكدونالدز زرته في حياتي. كانت دورات المياه فيه أسوأ من محطة وقود من سبعينيات القرن الماضي. تساءلنا: إذا كانت الأماكن العامة بهذا السوء، فكيف سيكون حال تحضير الطعام؟ فقررنا عدم تناول الطعام.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"عندما دخلتُ المكان، لم يكن هناك أحد في الطابور. استقبلتني أمينة الصندوق دون أن تنبس ببنت شفة، أو تقول شيئًا مثل \"انتظر لحظة، سأكون معك بعد قليل\". كانت منشغلة باجتماع (أفترض أنه مع مشرفها) وتجاهلتني تمامًا. توجهتُ إلى جهاز الخدمة الذاتية لأطلب طعامي، لكنني احتجتُ إلى مساعدة لأنني لا أعرف كيفية استخدام الشاشات. بعد الضغط على زر المساعدة، تمكنتُ أخيرًا من الحصول على المساعدة وطلب طعامي. إن اللباقة وحسن التعامل أمران بالغا الأهمية عند التعامل مع الجمهور، وخاصةً عند كسب المال!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"لو كان بإمكاني منحهم صفرًا من النجوم لفعلت. ماكدونالدز سيء للغاية. ذهبت إلى خدمة السيارات وطلبت ثلاث وجبات، لأكتشف لاحقًا أن الموظف الذي أخذ الطلب لم يسمع إلا وجبتين فقط من أصل ثلاث. عندما وصلت إلى النافذة، أخبرت الفتاة الإسبانية أنني طلبت ثلاث وجبات، لكنني أدركت أنه لم يحاسبني إلا على وجبتين فقط ولم يأخذ الطلب الأخير. سألتها إن كان بإمكاني الدفع عند النافذة، لكنها رفضت. أخبرتها أنني ذهبت إلى العديد من فروع ماكدونالدز الأخرى وقاموا بتلبية طلباتي. ذهبت لاستدعاء المدير، فأخبرني أنه عليّ إما الدخول أو العودة إلى صف السيارات. لماذا عليّ فعل كل هذا لمجرد أن موظفكم لم يستمع؟ لن أعود إلى هذا الفرع أبدًا.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"ذهبت لشراء ربع باوند، وبدا البصل منتهي الصلاحية، وعندما تذوقته كان طعمه فظيعاً. وعندما عدت لأطلب من المدير أن يعيد لي نقودي، كان غير محترم ومقرفاً للغاية، وقدم لي عذراً بأنه لا يستطيع رد ثمن الطعام منتهي الصلاحية، ثم انصرف.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇷🇺 러시아어":[{"text":"Закрыто в 22:30, при том что на дверях написано что работает до 23:00","rating":1,"author":"MDV","published_at":"2023-08-06T02:37:34.988839Z"},{"text":"Я зашла в это заведение после работы, чтобы купить комплексный обед для себя и ребенка. Когда нам принесли еду, бургеры и хлеб оказались жесткими. Картошка фри была недожаренной. Это было очень разочаровывающе. Мы не смогли доесть наши блюда, потому что еда была приготовлена ​​ужасно. Я не уверена, поджарили ли они хлеб или он был старым, но он был очень посредственным.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Возможно, это был худший Макдоналдс, в котором я когда-либо был. Оба туалета были хуже, чем на заправке 1970-х годов. Мы решили, что если общественные места такие ужасные, то как выглядит процесс приготовления еды, и отказались от еды.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Когда я вошла, очереди не было. Кассирша поздоровалась со мной, но ничего не сказала: «Подождите, я сейчас подойду». Она была занята каким-то совещанием (предполагаю, с руководителем) и полностью меня игнорировала. Я подошла к автомату, чтобы сделать заказ, но мне нужна была помощь, потому что я не знала, как пользоваться экранами. После нажатия кнопки вызова помощи я наконец-то поняла, как это работает, и смогла заказать еду. Элементарная вежливость и этикет очень важны при общении с людьми, особенно когда речь идёт о зарабатывании денег!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Если бы я могла поставить 0 звезд, я бы это сделала. Ужасный Макдоналдс. Я проехала через окно выдачи заказов и заказала 3 блюда. Оказалось, что мужчина, принимавший заказ, услышал только 2 из 3. Подъехала к окну, сказала девушке-испанке, что заказала 3 блюда, поняла, что он взял с меня только за 2, а последний заказ не принял. Спросила, могу ли я просто оплатить заказ в окне. Она сказала, что нет. Я сказала ей, что была во многих других Макдоналдсах, и там мне шли навстречу. Она пошла за менеджером, он сказал, что я должна либо зайти внутрь, либо снова встать в очередь на автокассе. Почему я должна все это делать, потому что ВАШ сотрудник меня не слушал? Больше никогда не приду в этот ресторан.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"}],"🇩🇪 독일어":[{"text":"Ich bin nach der Arbeit hierher gekommen, um ein Menü für mich und mein Kind zu holen. Als wir das Essen bekamen, waren die Burger und das Brot hart. Die Pommes waren nicht durchgebraten. Es war sehr enttäuschend. Wir konnten unser Essen nicht aufessen, weil es so schlecht zubereitet war. Ich bin mir nicht sicher, ob das Brot getoastet oder alt war, aber es war wirklich mittelmäßig.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"Das war womöglich der schlimmste McDonald's, den ich je besucht habe. Beide Toiletten waren schlimmer als die einer Tankstelle aus den 70er-Jahren. Wenn schon die öffentlichen Bereiche so unhygienisch sind, wie mag es dann erst bei der Essenszubereitung aussehen? Also haben wir dort nichts gegessen.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Als ich den Laden betrat, war niemand an der Kasse. Die Kassiererin beachtete mich zwar, sagte aber kein Wort – weder „Einen Moment bitte“, noch sonst etwas. Sie war in eine Besprechung vertieft (vermutlich mit ihrer Vorgesetzten) und ignorierte mich völlig. Ich ging zum Bestellautomaten, brauchte aber Hilfe, da ich mich mit den Bildschirmen nicht auskannte. Nachdem ich den Hilfeknopf gedrückt hatte, funktionierte es endlich und ich konnte mein Essen bestellen. Höflichkeit und gutes Benehmen sind im Umgang mit Kunden sehr wichtig – besonders, wenn es ums Geldverdienen geht!","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Wenn ich null Sterne vergeben könnte, würde ich es tun. Schrecklicher McDonald's! Ich bin durch den Drive-in gefahren und habe drei Menüs bestellt. Wie sich herausstellte, hatte der Mitarbeiter, der die Bestellung aufnahm, wohl nur zwei davon richtig verstanden. Am Fenster angekommen, erklärte ich der spanischen Mitarbeiterin, dass ich drei Menüs bestellt hatte. Mir fiel auf, dass er mir nur zwei berechnet und die dritte Bestellung gar nicht aufgenommen hatte. Ich fragte, ob ich die dritte einfach am Fenster bezahlen könnte. Sie verneinte. Ich sagte ihr, dass ich schon in vielen anderen McDonald's-Filialen war und dort immer alles problemlos geklappt hat. Sie holte den Manager. Der meinte dann, ich müsse entweder reinkommen oder mich wieder in die Drive-in-Schlange stellen. Warum muss ich das alles machen, nur weil IHRE Mitarbeiterin nicht zugehört hat? Ich werde diese Filiale nie wieder besuchen.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"}],"🇫🇷 프랑스어":[{"text":"Je suis venue dans ce restaurant après le travail pour prendre un menu pour mon enfant et moi. À notre grande déception, les hamburgers et le pain étaient durs comme de la pierre. Les frites étaient crues. Nous n'avons pas pu finir nos assiettes, la nourriture était vraiment mauvaise. Je ne sais pas si le pain était grillé ou rassis, mais c'était vraiment médiocre.","rating":1,"author":"Aprie Amour","published_at":"2026-03-05T01:43:28.958818993Z"},{"text":"C'était peut-être le pire McDonald's que j'aie jamais vu. Les toilettes étaient dans un état lamentable, pire que celles d'une station-service des années 70. Vu l'état des parties communes, on s'est dit que la préparation des aliments devait être dans un état déplorable, et on a renoncé à manger.","rating":1,"author":"Joe","published_at":"2025-12-30T18:17:13.690477109Z"},{"text":"Quand je suis entré, il n'y avait personne. La caissière m'a salué sans dire un mot, ni me dire d'attendre, ni même un mot. Elle était absorbée par une réunion (sans doute avec un responsable) et m'a complètement ignoré. Je suis allé à la borne pour commander, mais j'ai eu besoin d'aide car je ne savais pas comment utiliser les écrans. Après avoir appuyé sur le bouton d'assistance, j'ai finalement réussi à commander. La courtoisie et le savoir-vivre sont essentiels lorsqu'on est en contact avec le public, surtout lorsqu'on gagne de l'argent !","rating":4,"author":"Vivian Mercer (Butterfly)","published_at":"2024-07-23T16:16:17.193783Z"},{"text":"Si je pouvais mettre zéro étoile, je le ferais. Ce McDonald's est une catastrophe ! Je suis passé au drive et j'ai commandé trois menus. Apparemment, le caissier n'a entendu que deux de mes trois commandes. Arrivé au guichet, j'explique à la jeune femme hispanophone que j'ai commandé trois menus, et là je réalise qu'il ne m'en a facturé que deux et qu'il n'a jamais pris le troisième. Je lui demande si je peux payer sur place, mais elle refuse. Je lui dis que je suis déjà allé dans plein d'autres McDonald's et qu'ils m'ont toujours fait plaisir. Elle va chercher le responsable, qui me dit que je dois soit entrer, soit refaire la queue au drive. Pourquoi je dois faire tout ça parce que VOTRE employé n'écoutait pas ? Je ne remettrai plus jamais les pieds dans ce McDonald's.","rating":1,"author":"Crystal","published_at":"2026-02-02T22:33:35.079928255Z"},{"text":"Je suis allé acheter un Quarter Pounder, et les oignons semblaient périmés ; quand je l'ai goûté, c'était horrible. Quand je suis retourné demander un remboursement au responsable, il a été irrespectueux et absolument dégoûtant, me donnant une excuse pour ne pas me rembourser la nourriture périmée, puis il est parti.","rating":1,"author":"Pindxng","published_at":"2026-01-22T02:06:08.446455408Z"}],"🇪🇸 스페인어":[{"text":"Como es posible que sea un lugar de comida rápida si por ocasiones tendrán cerrado para los clientes no todos tenemos carro","rating":2,"author":"Edgar Vasquez","published_at":"2025-07-09T14:15:17.436091462Z"},{"text":"Quiero ir al mcdonalds de Pennsylvania porque me gustaría conocer nuevos lugares y hacer cosas cotidianas que podría hacer aquí en un lugar completamente diferente además qn no quiere","rating":5,"author":"Cam!! 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States","official_website":"https://www.mcdonalds.com","industry_label":"food service"},"_enrichment_called":["wikidata","osm","wikimedia_photos","mapillary_photos"]},"youtube":{},"instagram":{"status":"not_found","url":null,"score":0,"issues":["instagram 채널이 웹사이트에 연결되지 않았습니다"],"detail":null},"facebook":{"status":"not_found","url":null,"score":0,"issues":["facebook 채널이 웹사이트에 연결되지 않았습니다"]},"naver_blog":{"status":"not_found","url":null,"score":0,"issues":["naver_blog 채널이 웹사이트에 연결되지 않았습니다"]}},"domain_specific":{},"domain_highlights":{"domain_type":"restaurant","menus":[],"price_tier":"unknown","review_highlights":[],"naver_booking":false,"delivery_available":false,"parking_available":false},"sentiment":{"total_analyzed":66,"positive_pct":3,"negative_pct":95,"neutral_pct":2,"positive_themes":[],"negative_themes":[{"topic":"Food Quality","count":39,"sample_quote":"The burgers and bread were hard. The fries were undone.","sentiment":"Negative"},{"topic":"Customer Service","count":28,"sample_quote":"The cashier acknowledged me but didn't say anything.","sentiment":"Negative"},{"topic":"Cleanliness","count":15,"sample_quote":"Both restrooms were worse than a 1970s gas station.","sentiment":"Negative"}],"strength_keywords":[],"improvement_keywords":["food","quality","service","cleanliness","order"],"executive_summary":"The overall sentiment for McDonald's in Washington DC is overwhelmingly negative, with nearly all reviews expressing dissatisfaction with food quality, customer service, and cleanliness. The top noted strength is hard to determine due to the low positive feedback. The primary areas needing improvement are food quality and customer service. Reviews are in multiple languages, indicating a diverse customer base.","review_data":{"total_count":66,"sources":{"naver_place":0,"youtube":0,"gangnamunni":0,"google/🇰🇷 한국어":5,"google/🇺🇸 영어":15,"google/🇯🇵 일본어":5,"google/🇨🇳 중국어":10,"google/🇹🇭 태국어":5,"google/🇻🇳 베트남어":5,"google/🇸🇦 아랍어":5,"google/🇷🇺 러시아어":5,"google/🇩🇪 독일어":4,"google/🇫🇷 프랑스어":5,"google/🇪🇸 스페인어":2},"texts":[{"text":"퇴근 후 아이와 함께 먹을 세트 메뉴를 사러 이 지점에 갔습니다. 음식을 받았는데 햄버거와 빵이 딱딱했고, 감자튀김은 설익었습니다. 정말 실망스러웠습니다. 음식이 너무 형편없어서 다 먹을 수가 없었습니다. 빵을 구운 건지 아니면 오래된 빵을 사용한 건지는 모르겠지만, 정말 별로였습니다.","source":"google/🇰🇷 한국어","likes":1},{"text":"제가 가본 맥도날드 중 최악이었을지도 모릅니다. 화장실 두 곳 모두 1970년대 주유소보다도 더러웠습니다. 공용 공간이 이렇게 더럽다면 음식 조리 과정은 얼마나 더 끔찍할지 상상도 안 되어 음식은 먹지 않았습니다.","source":"google/🇰🇷 한국어","likes":1},{"text":"제가 가게에 들어갔을 때 줄 서 있는 사람은 아무도 없었습니다. 계산원은 저를 알아봤지만 \"잠시만 기다려 주세요\" 같은 말 한마디도 하지 않았습니다. 마치 상사와 회의하는 것처럼 보였고 저를 완전히 무시했습니다. 저는 키오스크로 가서 주문하려고 했는데, 화면 조작법을 몰라서 도움을 요청해야 했습니다. 도움 요청 버튼을 누른 후에야 겨우 주문을 할 수 있었습니다. 손님을 대할 때는 기본적인 예의와 정중함이 정말 중요합니다. 특히 돈을 버는 일이라면 더욱 그렇습니다!","source":"google/🇰🇷 한국어","likes":4},{"text":"별점을 0개 줄 수 있다면 그렇게 했을 겁니다. 정말 최악의 맥도날드였어요. 드라이브 스루에서 세트 메뉴 3개를 주문했는데, 알고 보니 주문을 받는 직원이 3개 중 2개만 제대로 들었나 봐요. 창구에 가서 스페인어를 쓰는 직원에게 3개를 주문했는데 2개 값만 계산됐고 마지막 하나는 아예 주문도 안 받았다고 말했어요. 창구에서 계산할 수 있냐고 물었더니 안 된다고 하더군요. 다른 맥도날드에서는 다 그렇게 해줬다고 했더니, 직원이 매니저를 불러왔고 매니저는 매장 안으로 들어오거나 드라이브 스루로 다시 가야 한다고 했어요. 왜 제가 그 모든 과정을 거쳐야 하는 거죠? 직원이 제대로 듣지 않아서 그런 거잖아요. 이 지점은 절대 다시 안 갈 겁니다.","source":"google/🇰🇷 한국어","likes":1},{"text":"쿼터파운더 버거를 사러 갔는데 양파가 유통기한이 지난 것 같았고, 맛을 보니 정말 맛이 없었습니다. 환불을 받으려고 매니저를 불렀더니, 그는 무례하고 불친절하게 굴면서 유통기한이 지난 음식은 환불해 줄 수 없다는 핑계를 대고 그냥 가버렸습니다.","source":"google/🇰🇷 한국어","likes":1},{"text":"I came to this location after work to get a meal deal for me and my child once we receive the meals, the burgers and bread was hard. The fries were undone. It was very disappointing. We cannot finish our meals because the food was made terribly. I’m not sure if they toasted our bread or if the bread was old, but it was very mediocre.","source":"google/🇺🇸 영어","likes":1},{"text":"This might have been the worst McDonald's I have ever visited. Both restrooms were worse than a 1970s gas station.  We decided if the public areas were that bad what does the food prep look like and we passed on food.","source":"google/🇺🇸 영어","likes":1},{"text":"When I walked in the place, there was no one in line. The cashier acknowledged me and didn't say a thing, hold on, I'll be with you in a moment, or  nothing. She was paying attention to a meeting (I assume with a supervisor) and completely ignored me. I went to the kiosk machine to order, but I needed assistance bcuz I don't know how to navigate through the screens. After pushing the button for assistance, I finally got it and was able to order my food. Common courtesy and etticasy are very impo","source":"google/🇺🇸 영어","likes":4},{"text":"If I could give 0 starts I would .Terrible McDonald’s went through the drive through and ordered 3 meals come to find out I guess the man taking the order only heard 2 out of 3 meals of my order I get to the window I’m telling the Spanish girl at the window I ordered 3 meals realized he only charged me for 2 and never took the last order I asked if I could just pay for it at the window she told me no I’ve told her I’ve gone to plenty other McDonald’s and they’ve accommodated me she went to get t","source":"google/🇺🇸 영어","likes":1},{"text":"i went to buy a Quarter Pounder, and the onions seem expired and when i tasted it, it was awful, when i came back to ask for a manager to give me a refund, he was disrespectful and absolutely disgusting and giving me an excuse that he couldn’t refund me for the expired food, and he walked away.","source":"google/🇺🇸 영어","likes":1},{"text":"Schmeckt besser als in Amerika.","source":"google/🇺🇸 영어","likes":5},{"text":"Llegue con prisa me atendieron super rápido, un excelente servicio","source":"google/🇺🇸 영어","likes":5},{"text":"Porq me por su dinamismo y no tengo q esperar mucho tiempo todo es muy rapido mcdonald.s lo recomiendo","source":"google/🇺🇸 영어","likes":5},{"text":"Muy bien el lugar porque encontramos personal que habla español, pero a nivel general estuvo aceptable","source":"google/🇺🇸 영어","likes":5},{"text":"Saya datang ke lokasi ini sepulang kerja untuk membeli paket makan untuk saya dan anak saya. Setelah makanan datang, burger dan rotinya keras. Kentang gorengnya juga belum matang. Sangat mengecewakan. Kami tidak bisa menghabiskan makanan kami karena rasanya sangat buruk. Saya tidak yakin apakah mereka memanggang roti kami atau rotinya sudah basi, tetapi rasanya sangat biasa saja.","source":"google/🇺🇸 영어","likes":1},{"text":"Ini mungkin McDonald's terburuk yang pernah saya kunjungi. Kedua toiletnya lebih buruk daripada pom bensin tahun 1970-an. Kami memutuskan, jika area publiknya seburuk itu, bagaimana dengan tempat persiapan makanannya, dan kami pun memutuskan untuk tidak memesan makanan.","source":"google/🇺🇸 영어","likes":1},{"text":"Saat saya masuk ke tempat itu, tidak ada orang yang mengantre. Kasir memperhatikan saya tetapi tidak mengatakan apa pun, hanya mengatakan \"tunggu sebentar, saya akan segera melayani Anda,\" atau semacamnya. Dia sedang memperhatikan rapat (saya berasumsi dengan seorang supervisor) dan sama sekali mengabaikan saya. Saya pergi ke mesin kios untuk memesan, tetapi saya membutuhkan bantuan karena saya tidak tahu cara menavigasi layarnya. Setelah menekan tombol bantuan, akhirnya saya mengerti dan dapat ","source":"google/🇺🇸 영어","likes":4},{"text":"Jika saya bisa memberi 0 bintang, saya akan melakukannya. McDonald's ini sangat buruk. Saya memesan 3 paket makanan melalui drive-thru, tetapi ternyata pria yang menerima pesanan hanya mendengar 2 dari 3 pesanan saya. Saat sampai di jendela, saya memberi tahu gadis Spanyol di jendela bahwa saya memesan 3 paket, tetapi kemudian menyadari dia hanya menagih saya untuk 2 paket dan tidak mencatat pesanan terakhir. Saya bertanya apakah saya bisa membayarnya di jendela, tetapi dia menolak. Saya sudah m","source":"google/🇺🇸 영어","likes":1},{"text":"Saya pergi membeli Quarter Pounder, dan bawangnya sepertinya sudah kadaluarsa. Saat saya mencicipinya, rasanya mengerikan. Ketika saya kembali untuk meminta manajer mengembalikan uang saya, dia bersikap tidak sopan dan sangat menjijikkan, serta memberikan alasan bahwa dia tidak bisa mengembalikan uang saya untuk makanan kadaluarsa tersebut, lalu dia pergi begitu saja.","source":"google/🇺🇸 영어","likes":1},{"text":"Saya datang ke lokasi ini selepas waktu kerja untuk mendapatkan tawaran hidangan untuk saya dan anak saya sebaik sahaja kami menerima hidangan tersebut, burger dan rotinya keras. Kentang gorengnya hancur. Ia sangat mengecewakan. Kami tidak dapat menghabiskan hidangan kami kerana makanannya dimasak dengan teruk. Saya tidak pasti sama ada mereka memanggang roti kami atau rotinya sudah lama, tetapi ia sangat biasa-biasa sahaja.","source":"google/🇺🇸 영어","likes":1},{"text":"仕事帰りにこの店に来て、私と子供のミールディールを注文したのですが、ハンバーガーとパンは固くて、フライドポテトは焼き加減が悪く、本当にがっかりしました。料理がひどくて、食べきれませんでした。パンがトーストされていたのか、それともパンが古かったのかは分かりませんが、とにかく出来は並大抵のものでした。","source":"google/🇯🇵 일본어","likes":1},{"text":"今まで行ったマクドナルドの中で一番ひどかったかもしれません。トイレはどちらも1970年代のガソリンスタンドよりひどかったです。共用エリアがそんなにひどいなら、料理の調理はどうなっているんだろうと思い、注文は断念しました。","source":"google/🇯🇵 일본어","likes":1},{"text":"店内に入ると、誰も並んでいませんでした。レジ係は私に気づいても、何も言わず「ちょっと待ってください。すぐお伺いします」と言っただけで、何も言いませんでした。彼女は会議（おそらく上司との会議）に集中していて、私の言葉を完全に無視していました。注文するためにキオスク端末へ行ったのですが、画面の操作方法が分からず、助けが必要でした。「ヘルプ」ボタンを押してようやく注文できました。お客様とのやり取り、特にお金を稼ぐ際には、礼儀正しさは非常に重要です。","source":"google/🇯🇵 일본어","likes":4},{"text":"星を 0 つ付けられるなら付けたい。最悪なマクドナルド。ドライブスルーで 3 食注文したんだけど、注文を取っていた男性は私の注文 3 食のうち 2 食しか聞いていなかったみたい。窓口に行き、窓口のスペイン人女性に 3 食注文したと伝えると、彼は 2 食分しか請求せず、最後の注文を取っていなかったことに気づいた。窓口で支払えるかと尋ねると、彼女はだめだと言った。私は他のマクドナルドにもたくさん行って、そこで対応してくれたと伝えると、彼女は店長を呼びに行き、彼は私に、店内に入るかドライブスルーの列に戻るかのどちらかを選ばなければならないと言った。あなたの従業員は聞いていないから、なぜ私がそんなことをしなくてはいけないの？二度とこの店舗には来ません。","source":"google/🇯🇵 일본어","likes":1},{"text":"クォーターパウンダーを買いに行ったのですが、玉ねぎが期限切れのようで、食べてみるとひどいものでした。戻ってマネージャーに返金をお願いしたところ、彼は失礼で本当に不快な態度で、期限切れの食べ物の返金はできないと言い訳をして立ち去りました。","source":"google/🇯🇵 일본어","likes":1},{"text":"我下班後來這家店想給我和孩子買份套餐，結果拿到餐後發現漢堡和麵包都硬邦邦的，薯條也沒炸熟。真是太失望了。因為食物做得太差，我們根本吃不完。我不知道他們是不是沒烤麵包，還是麵包本身就不新鮮，總味道很普通。","source":"google/🇨🇳 중국어","likes":1},{"text":"這可能是我去過的最糟糕的麥當勞了。兩個洗手間都比上世紀70年代的加油站還髒。我們心想，如果公共區域都這麼糟糕，那食物的製作過程該有多差勁啊，所以我們決定不在那裡吃飯。","source":"google/🇨🇳 중국어","likes":1},{"text":"我走進店裡的時候，沒人排隊。收銀員看到了我，但什麼也沒說，也沒說“稍等一下，馬上就來”，什麼都沒做。她當時正在開會（我猜是和主管），完全無視我。我走到自助點餐機前點餐，但因為我不知道怎麼操作，所以需要幫忙。按了求救按鈕後，我終於明白了，也順利點好餐了。基本的禮貌和職業道德在與公眾打交道時非常重要——尤其是在賺錢的時候！","source":"google/🇨🇳 중국어","likes":4},{"text":"如果可以打零星，我一定會打零星。這家麥當勞太糟糕了！我開車去得來速點了三份餐，結果發現接單的那個男的好像只聽清了我點的三份餐中的兩份。我到了窗口，跟窗口的西班牙裔女服務生說我點了三份餐，才發現他只收了我兩份的錢，根本沒記下最後一份。我問她能不能在窗口付錢，她說不行。我說我去過很多其他麥當勞，他們都幫我解決了這個問題。她去找了經理，經理卻說我要嘛進店點餐，要嘛重新排隊。憑什麼我要這麼做？就因為你們的員工沒聽清楚我的訂單？以後我再也不會來這家店了。","source":"google/🇨🇳 중국어","likes":1},{"text":"我去買了一個四分之一磅牛肉漢堡，結果發現洋蔥好像過期了，嚐了一口之後味道糟透了。我回去要經理退款，他態度極為惡劣，令人作嘔，還找藉口說過期食物不能退款，然後就走開了。","source":"google/🇨🇳 중국어","likes":1},{"text":"我下班后来这家店想给我和孩子买份套餐，结果拿到餐后发现汉堡和面包都硬邦邦的，薯条也没炸熟。真是太失望了。因为食物做得太差，我们根本吃不完。我不知道他们是不是没烤面包，还是面包本身就不新鲜，总之味道很一般​​。","source":"google/🇨🇳 중국어","likes":1},{"text":"这可能是我去过的最糟糕的麦当劳了。两个洗手间都比上世纪70年代的加油站还脏。我们心想，如果公共区域都这么糟糕，那食物的制作过程该有多差劲啊，所以我们决定不在那里吃饭。","source":"google/🇨🇳 중국어","likes":1},{"text":"我走进店里的时候，没人排队。收银员看到了我，但什么也没说，也没说“稍等一下，马上就来”，什么都没做。她当时正在开会（我猜是和主管），完全无视我。我走到自助点餐机前点餐，但因为不知道怎么操作，需要帮​​忙。按了求助按钮后，我终于明白了，也顺利点好了餐。基本的礼貌和职业道德在与公众打交道时非常重要——尤其是在赚钱的时候！","source":"google/🇨🇳 중국어","likes":4},{"text":"如果可以打零星，我肯定会打零星。这家麦当劳太糟糕了！我开车去得来速点了三份餐，结果发现接单的那个男的好像只听清了我点的三份餐中的两份。我到了窗口，跟窗口的西班牙裔女服务员说我点了三份餐，才发现他只收了我两份的钱，根本没记下最后一份。我问她能不能在窗口付钱，她说不行。我说我去过很多其他麦当劳，他们都帮我解决了这个问题。她去找了经理，经理却说我要么进店点餐，要么重新排队。凭什么我要这么做？就因为你们的员工没听清我的订单？以后我再也不会来这家店了。","source":"google/🇨🇳 중국어","likes":1},{"text":"我去买了一个四分之一磅牛肉汉堡，结果发现洋葱好像过期了，尝了一口之后味道糟透了。我回去要求经理退款，他态度极其恶劣，令人作呕，还找借口说过期食物不能退款，然后就走开了。","source":"google/🇨🇳 중국어","likes":1},{"text":"ฉันมาที่ร้านนี้หลังเลิกงานเพื่อซื้อชุดอาหารสำหรับฉันและลูก แต่พอได้รับอาหารแล้ว ปรากฏว่าเบอร์เกอร์และขนมปังแข็งมาก ส่วนเฟรนช์ฟรายส์ก็ไม่สุก น่าผิดหวังมาก เรากินไม่หมดเพราะอาหารทำออกมาแย่มาก ฉันไม่แน่ใจว่าพวกเขาปิ้งขนมปังหรือเปล่า หรือว่าขนมปังเก่า แต่รสชาติแย่มาก","source":"google/🇹🇭 태국어","likes":1},{"text":"นี่อาจเป็นร้านแมคโดนัลด์ที่แย่ที่สุดเท่าที่ฉันเคยไปมา ห้องน้ำทั้งสองห้องแย่ยิ่งกว่าปั๊มน้ำมันยุค 1970 เสียอีก เราเลยคิดว่าถ้าพื้นที่ส่วนกลางแย่ขนาดนี้ การเตรียมอาหารจะเป็นยังไง และสุดท้ายเราก็เลยไม่ซื้ออาหาร","source":"google/🇹🇭 태국어","likes":1},{"text":"ตอนที่ฉันเดินเข้าไปในร้าน ไม่มีใครต่อแถวเลย พนักงานเก็บเงินมองมาที่ฉัน แต่ก็ไม่ได้พูดอะไร ไม่พูดอะไรสักอย่าง ไม่บอกว่า \"รอสักครู่ เดี๋ยวมาบริการ\" หรืออะไรทำนองนั้น เธอตั้งใจประชุมอยู่ (ฉันเดาว่าเป็นการประชุมกับหัวหน้างาน) และไม่สนใจฉันเลย ฉันเลยไปที่เครื่องสั่งอาหารอัตโนมัติ แต่ฉันต้องการความช่วยเหลือเพราะฉันไม่รู้วิธีใช้งานหน้าจอ หลังจากกดปุ่มขอความช่วยเหลือ ในที่สุดฉันก็สั่งอาหารได้สำเร็จ มารยาทและการวางตัวที่ดีนั้นสำคัญมากเมื่อต้องติดต่อกับผู้คน โดยเฉพาะอย่างยิ่งเมื่อต้องหาเงิน!","source":"google/🇹🇭 태국어","likes":4},{"text":"ถ้าให้คะแนน 0 ดาวได้ ฉันจะให้เลย แมคโดนัลด์สาขานี้แย่มาก ฉันไปสั่งอาหารผ่านช่องไดร์ฟทรู 3 ชุด ปรากฏว่าพนักงานรับออเดอร์ฟังแค่ 2 ชุดจากทั้งหมด 3 ชุด พอถึงหน้าต่าง ฉันบอกพนักงานหญิงชาวสเปนว่าฉันสั่ง 3 ชุด ปรากฏว่าเขาคิดเงินแค่ 2 ชุดและไม่รับออเดอร์ที่เหลือ ฉันถามว่าขอจ่ายที่หน้าต่างได้ไหม เธอบอกว่าไม่ได้ ฉันบอกเธอว่าฉันเคยไปแมคโดนัลด์สาขาอื่น ๆ มาหลายที่แล้ว พวกเขาก็บริการดี เธอก็ไปตามผู้จัดการมา ผู้จัดการบอกว่าฉันต้องเข้าไปในร้านหรือกลับไปต่อแถวไดร์ฟทรูใหม่ ทำไมฉันต้องทำแบบนั้นด้วย ในเมื่อพนักงาน","source":"google/🇹🇭 태국어","likes":1},{"text":"ฉันไปซื้อเบอร์เกอร์ควอเตอร์พาวน์เดอร์ แล้วพบว่าหัวหอมดูเหมือนจะหมดอายุ และเมื่อฉันลองชิมดู มันแย่มาก เมื่อฉันกลับไปขอพบผู้จัดการเพื่อขอเงินคืน เขากลับไม่สุภาพและพูดจาหยาบคายอย่างยิ่ง พร้อมทั้งอ้างว่าไม่สามารถคืนเงินให้ฉันได้เนื่องจากอาหารหมดอายุ แล้วก็เดินจากไป","source":"google/🇹🇭 태국어","likes":1},{"text":"Tôi đến đây sau giờ làm để mua suất ăn cho tôi và con. Khi nhận được đồ ăn, bánh mì kẹp thịt và bánh mì rất cứng. Khoai tây chiên thì chưa chín. Thật sự rất thất vọng. Chúng tôi không thể ăn hết vì thức ăn chế biến quá tệ. Tôi không chắc họ có nướng bánh mì cho chúng tôi không hay bánh mì đã cũ, nhưng chất lượng rất kém.","source":"google/🇻🇳 베트남어","likes":1},{"text":"Đây có lẽ là cửa hàng McDonald's tệ nhất mà tôi từng đến. Cả hai nhà vệ sinh đều bẩn hơn cả trạm xăng những năm 1970. Chúng tôi nghĩ rằng nếu khu vực công cộng tệ đến vậy thì khu vực chế biến thức ăn trông sẽ như thế nào, và chúng tôi quyết định không gọi đồ ăn.","source":"google/🇻🇳 베트남어","likes":1},{"text":"Khi tôi bước vào, không có ai xếp hàng. Nhân viên thu ngân nhìn tôi nhưng không nói một lời, kiểu như \"chờ một chút, tôi sẽ phục vụ bạn ngay\", hay bất cứ điều gì khác. Cô ấy đang chú ý đến một cuộc họp (tôi đoán là với người giám sát) và hoàn toàn phớt lờ tôi. Tôi đến máy tự động để gọi món, nhưng tôi cần trợ giúp vì tôi không biết cách sử dụng các màn hình. Sau khi nhấn nút yêu cầu trợ giúp, cuối cùng tôi cũng nhận được sự trợ giúp và có thể gọi món. Lịch sự và phép tắc ứng xử rất quan trọng kh","source":"google/🇻🇳 베트남어","likes":4},{"text":"Nếu có thể cho 0 sao thì tôi sẽ cho. McDonald's tệ hại! Tôi đi qua quầy drive-through và gọi 3 suất ăn, nhưng hóa ra người nhận đơn chỉ nghe được 2 trong 3 suất của tôi. Tôi đến cửa sổ và nói với cô gái nói tiếng Tây Ban Nha rằng tôi đã gọi 3 suất, nhưng nhận ra anh ta chỉ tính tiền cho 2 suất và không hề ghi nhận suất cuối cùng. Tôi hỏi liệu tôi có thể thanh toán tại cửa sổ được không, cô ấy nói không. Tôi nói với cô ấy rằng tôi đã đến nhiều cửa hàng McDonald's khác và họ đều hỗ trợ tôi. Cô ấy ","source":"google/🇻🇳 베트남어","likes":1},{"text":"Tôi đi mua một chiếc bánh Quarter Pounder, nhưng hành tây có vẻ đã hết hạn và khi nếm thử, nó rất tệ. Khi tôi quay lại để yêu cầu quản lý hoàn tiền, ông ta cư xử thiếu tôn trọng và cực kỳ thô lỗ, viện cớ rằng ông ta không thể hoàn tiền cho thực phẩm hết hạn rồi bỏ đi.","source":"google/🇻🇳 베트남어","likes":1},{"text":"ذهبتُ إلى هذا المكان بعد العمل لأحصل على وجبة لي ولابني، ولكن عندما استلمنا الوجبات، وجدنا أن البرغر والخبز كانا قاسيين، والبطاطا المقلية غير مقرمشة. كان الأمر مخيبًا للآمال للغاية. لم نتمكن من إكمال وجباتنا لأن الطعام كان سيئًا للغاية. لست متأكدًا مما إذا كانوا قد حمصوا الخبز أم أنه كان قديمًا، لكنه كان عاديًا جدًا.","source":"google/🇸🇦 아랍어","likes":1},{"text":"ربما كان هذا أسوأ مطعم ماكدونالدز زرته في حياتي. كانت دورات المياه فيه أسوأ من محطة وقود من سبعينيات القرن الماضي. تساءلنا: إذا كانت الأماكن العامة بهذا السوء، فكيف سيكون حال تحضير الطعام؟ فقررنا عدم تناول الطعام.","source":"google/🇸🇦 아랍어","likes":1},{"text":"عندما دخلتُ المكان، لم يكن هناك أحد في الطابور. استقبلتني أمينة الصندوق دون أن تنبس ببنت شفة، أو تقول شيئًا مثل \"انتظر لحظة، سأكون معك بعد قليل\". كانت منشغلة باجتماع (أفترض أنه مع مشرفها) وتجاهلتني تمامًا. توجهتُ إلى جهاز الخدمة الذاتية لأطلب طعامي، لكنني احتجتُ إلى مساعدة لأنني لا أعرف كيفية استخدام الشاشات. بعد الضغط على زر المساعدة، تمكنتُ أخيرًا من الحصول على المساعدة وطلب طعامي. إن اللباقة وحسن التعامل أمران بالغا الأهمية عند التعامل مع الجمهور، وخاصةً عند كسب المال!","source":"google/🇸🇦 아랍어","likes":4},{"text":"لو كان بإمكاني منحهم صفرًا من النجوم لفعلت. ماكدونالدز سيء للغاية. ذهبت إلى خدمة السيارات وطلبت ثلاث وجبات، لأكتشف لاحقًا أن الموظف الذي أخذ الطلب لم يسمع إلا وجبتين فقط من أصل ثلاث. عندما وصلت إلى النافذة، أخبرت الفتاة الإسبانية أنني طلبت ثلاث وجبات، لكنني أدركت أنه لم يحاسبني إلا على وجبتين فقط ولم يأخذ الطلب الأخير. سألتها إن كان بإمكاني الدفع عند النافذة، لكنها رفضت. أخبرتها أنني ذهبت إلى العديد من فروع ماكدونالدز الأخرى وقاموا بتلبية طلباتي. ذهبت لاستدعاء المدير، فأخبرني أنه عليّ إما الدخول","source":"google/🇸🇦 아랍어","likes":1},{"text":"ذهبت لشراء ربع باوند، وبدا البصل منتهي الصلاحية، وعندما تذوقته كان طعمه فظيعاً. وعندما عدت لأطلب من المدير أن يعيد لي نقودي، كان غير محترم ومقرفاً للغاية، وقدم لي عذراً بأنه لا يستطيع رد ثمن الطعام منتهي الصلاحية، ثم انصرف.","source":"google/🇸🇦 아랍어","likes":1},{"text":"Закрыто в 22:30, при том что на дверях написано что работает до 23:00","source":"google/🇷🇺 러시아어","likes":1},{"text":"Я зашла в это заведение после работы, чтобы купить комплексный обед для себя и ребенка. Когда нам принесли еду, бургеры и хлеб оказались жесткими. Картошка фри была недожаренной. Это было очень разочаровывающе. Мы не смогли доесть наши блюда, потому что еда была приготовлена ​​ужасно. Я не уверена, поджарили ли они хлеб или он был старым, но он был очень посредственным.","source":"google/🇷🇺 러시아어","likes":1},{"text":"Возможно, это был худший Макдоналдс, в котором я когда-либо был. Оба туалета были хуже, чем на заправке 1970-х годов. Мы решили, что если общественные места такие ужасные, то как выглядит процесс приготовления еды, и отказались от еды.","source":"google/🇷🇺 러시아어","likes":1},{"text":"Когда я вошла, очереди не было. Кассирша поздоровалась со мной, но ничего не сказала: «Подождите, я сейчас подойду». Она была занята каким-то совещанием (предполагаю, с руководителем) и полностью меня игнорировала. Я подошла к автомату, чтобы сделать заказ, но мне нужна была помощь, потому что я не знала, как пользоваться экранами. После нажатия кнопки вызова помощи я наконец-то поняла, как это работает, и смогла заказать еду. Элементарная вежливость и этикет очень важны при общении с людьми, ос","source":"google/🇷🇺 러시아어","likes":4},{"text":"Если бы я могла поставить 0 звезд, я бы это сделала. Ужасный Макдоналдс. Я проехала через окно выдачи заказов и заказала 3 блюда. Оказалось, что мужчина, принимавший заказ, услышал только 2 из 3. Подъехала к окну, сказала девушке-испанке, что заказала 3 блюда, поняла, что он взял с меня только за 2, а последний заказ не принял. Спросила, могу ли я просто оплатить заказ в окне. Она сказала, что нет. Я сказала ей, что была во многих других Макдоналдсах, и там мне шли навстречу. Она пошла за менедж","source":"google/🇷🇺 러시아어","likes":1},{"text":"Ich bin nach der Arbeit hierher gekommen, um ein Menü für mich und mein Kind zu holen. Als wir das Essen bekamen, waren die Burger und das Brot hart. Die Pommes waren nicht durchgebraten. Es war sehr enttäuschend. Wir konnten unser Essen nicht aufessen, weil es so schlecht zubereitet war. Ich bin mir nicht sicher, ob das Brot getoastet oder alt war, aber es war wirklich mittelmäßig.","source":"google/🇩🇪 독일어","likes":1},{"text":"Das war womöglich der schlimmste McDonald's, den ich je besucht habe. Beide Toiletten waren schlimmer als die einer Tankstelle aus den 70er-Jahren. Wenn schon die öffentlichen Bereiche so unhygienisch sind, wie mag es dann erst bei der Essenszubereitung aussehen? Also haben wir dort nichts gegessen.","source":"google/🇩🇪 독일어","likes":1},{"text":"Als ich den Laden betrat, war niemand an der Kasse. Die Kassiererin beachtete mich zwar, sagte aber kein Wort – weder „Einen Moment bitte“, noch sonst etwas. Sie war in eine Besprechung vertieft (vermutlich mit ihrer Vorgesetzten) und ignorierte mich völlig. Ich ging zum Bestellautomaten, brauchte aber Hilfe, da ich mich mit den Bildschirmen nicht auskannte. Nachdem ich den Hilfeknopf gedrückt hatte, funktionierte es endlich und ich konnte mein Essen bestellen. Höflichkeit und gutes Benehmen sin","source":"google/🇩🇪 독일어","likes":4},{"text":"Wenn ich null Sterne vergeben könnte, würde ich es tun. Schrecklicher McDonald's! Ich bin durch den Drive-in gefahren und habe drei Menüs bestellt. Wie sich herausstellte, hatte der Mitarbeiter, der die Bestellung aufnahm, wohl nur zwei davon richtig verstanden. Am Fenster angekommen, erklärte ich der spanischen Mitarbeiterin, dass ich drei Menüs bestellt hatte. Mir fiel auf, dass er mir nur zwei berechnet und die dritte Bestellung gar nicht aufgenommen hatte. Ich fragte, ob ich die dritte einfa","source":"google/🇩🇪 독일어","likes":1},{"text":"Je suis venue dans ce restaurant après le travail pour prendre un menu pour mon enfant et moi. À notre grande déception, les hamburgers et le pain étaient durs comme de la pierre. Les frites étaient crues. Nous n'avons pas pu finir nos assiettes, la nourriture était vraiment mauvaise. Je ne sais pas si le pain était grillé ou rassis, mais c'était vraiment médiocre.","source":"google/🇫🇷 프랑스어","likes":1},{"text":"C'était peut-être le pire McDonald's que j'aie jamais vu. Les toilettes étaient dans un état lamentable, pire que celles d'une station-service des années 70. Vu l'état des parties communes, on s'est dit que la préparation des aliments devait être dans un état déplorable, et on a renoncé à manger.","source":"google/🇫🇷 프랑스어","likes":1},{"text":"Quand je suis entré, il n'y avait personne. La caissière m'a salué sans dire un mot, ni me dire d'attendre, ni même un mot. Elle était absorbée par une réunion (sans doute avec un responsable) et m'a complètement ignoré. Je suis allé à la borne pour commander, mais j'ai eu besoin d'aide car je ne savais pas comment utiliser les écrans. Après avoir appuyé sur le bouton d'assistance, j'ai finalement réussi à commander. La courtoisie et le savoir-vivre sont essentiels lorsqu'on est en contact avec ","source":"google/🇫🇷 프랑스어","likes":4},{"text":"Si je pouvais mettre zéro étoile, je le ferais. Ce McDonald's est une catastrophe ! Je suis passé au drive et j'ai commandé trois menus. Apparemment, le caissier n'a entendu que deux de mes trois commandes. Arrivé au guichet, j'explique à la jeune femme hispanophone que j'ai commandé trois menus, et là je réalise qu'il ne m'en a facturé que deux et qu'il n'a jamais pris le troisième. Je lui demande si je peux payer sur place, mais elle refuse. Je lui dis que je suis déjà allé dans plein d'autres","source":"google/🇫🇷 프랑스어","likes":1},{"text":"Je suis allé acheter un Quarter Pounder, et les oignons semblaient périmés ; quand je l'ai goûté, c'était horrible. Quand je suis retourné demander un remboursement au responsable, il a été irrespectueux et absolument dégoûtant, me donnant une excuse pour ne pas me rembourser la nourriture périmée, puis il est parti.","source":"google/🇫🇷 프랑스어","likes":1},{"text":"Como es posible que sea un lugar de comida rápida si por ocasiones tendrán cerrado para los clientes no todos tenemos carro","source":"google/🇪🇸 스페인어","likes":2},{"text":"Quiero ir al mcdonalds de Pennsylvania porque me gustaría conocer nuevos lugares y hacer cosas cotidianas que podría hacer aquí en un lugar completamente diferente además qn no quiere","source":"google/🇪🇸 스페인어","likes":5}]}},"seo_analysis":{"overall_seo_score":75,"website_seo":{"seo_score":0,"seo_issues":[]},"youtube_seo":{"seo_score":75,"seo_issues":["채널 설명에 외부 링크 없음 — 웹사이트/SNS 링크 추가 권장"],"channel_description_length":755,"has_channel_description":true,"has_channel_keywords":false,"has_custom_url":true,"avg_title_length":54.2,"titles_with_keywords":6,"has_links_in_description":false,"has_channel_banner":true},"instagram_seo":{"seo_score":0,"seo_issues":[]},"naver_place_seo":{"seo_score":0,"seo_issues":[]},"all_issues":["[YouTube] 채널 설명에 외부 링크 없음 — 웹사이트/SNS 링크 추가 권장"],"scoring_methodology":{"weights":{"website":35,"naver_place":25,"youtube":20,"instagram":20},"weight_rationale":"Google Page Experience 시스템은 콘텐츠 관련성 다음의 '동점 결정(tiebreaker)' 시그널로 기술 SEO를 평가합니다 (developers.google.com/search/docs/appearance/page-experience). 한국 검색 시장에서 네이버 점유율이 약 58%이므로 네이버 플레이스 가중치를 25%로 설정하고, YouTube는 Google 검색 결과에 직접 노출되는 두 번째 검색 엔진이므로 20%, Instagram은 2024년부터 피드의 약 50%가 추천 콘텐츠로 전환되어 검색 유입이 증가하므로 20%로 설정합니다.","criteria":{"website":[{"item":"Canonical URL","points":10,"source":"Google Search Central: 'rel=canonical'로 중복 URL의 대표 페이지를 지정하여 크롤링 예산 낭비와 PageRank 분산 방지","doc_url":"developers.google.com/search/docs/crawling-indexing/consolidate-duplicate-urls"},{"item":"Viewport 메타","points":10,"source":"Google 모바일 퍼스트 인덱싱: 2023.10.31부로 모든 사이트에 전면 적용. viewport 미설정 시 모바일 렌더링 실패 → 모바일 검색 결과에서 사실상 제외","doc_url":"developers.google.com/search/docs/crawling-indexing/mobile/mobile-sites-mobile-first-indexing"},{"item":"구조화 데이터 (JSON-LD)","points":15,"source":"Google 공식 케이스 스터디: Rotten Tomatoes CTR +25%, Food Network 방문 +35%, Nestlé CTR +82% (구조화 데이터 적용 vs 미적용)","doc_url":"developers.google.com/search/case-studies"},{"item":"robots.txt","points":10,"source":"Google Search Central: robots.txt는 크롤링을 제어하며, 500KiB 초과 시 무시됨. 5xx 응답이 30일 이상 지속되면 크롤링 전면 중단 가능","doc_url":"developers.google.com/search/docs/crawling-indexing/robots/intro"},{"item":"sitemap.xml","points":10,"source":"Google Search Central: sitemap은 검색 순위에 직접 영향하지 않지만 '페이지 발견'을 돕는 공식 수단. 신규 사이트·대규모 사이트·미디어 사이트에 필수","doc_url":"developers.google.com/search/docs/crawling-indexing/sitemaps/overview"},{"item":"웹마스터 인증 (GSC / Naver 서치어드바이저)","points":10,"source":"Google Search Console: 인덱싱 요청, 크롤링 오류 모니터링, 검색 쿼리 분석 도구. 네이버 서치어드바이저(searchadvisor.naver.com): SEO 체크리스트·sitemap 제출·인덱싱 관리","doc_url":"search.google.com/search-console/about"},{"item":"H1 태그 (페이지당 1개)","points":10,"source":"HTML Living Standard(whatwg.org): H1은 페이지의 최상위 제목. Google John Mueller 공식 답변: '여러 H1도 괜찮지만 명확한 계층 구조가 크롤러의 콘텐츠 이해를 돕는다'","doc_url":"developers.google.com/search/docs/appearance/title-link"},{"item":"이미지 alt 속성","points":10,"source":"Google 이미지 검색 가이드: alt 텍스트는 이미지 검색 결과 노출의 핵심 시그널. WCAG 2.1 Level A 접근성 필수 요건","doc_url":"developers.google.com/search/docs/appearance/google-images"},{"item":"hreflang 태그","points":5,"source":"Google Search Central: 다국어/다지역 사이트에서 동일 콘텐츠의 언어별 버전 간 중복 판정을 방지하는 공식 메커니즘 (보너스 — 단일 언어 사이트에는 해당 없음)","doc_url":"developers.google.com/search/docs/specialty/international/localized-versions"},{"item":"meta keywords","points":5,"source":"Google: 2009년부터 공식적으로 무시. 그러나 네이버 서치어드바이저 SEO 체크리스트에는 여전히 포함. 네이버 검색에서 참고할 수 있으므로 보너스 가산","doc_url":"searchadvisor.naver.com/guide"}],"youtube":[{"item":"채널 설명 (200자 이상)","points":20,"source":"YouTube 공식 검색 작동 방식: '제목, 설명, 동영상 콘텐츠가 검색어와 얼마나 일치하는지'가 검색 랭킹의 '관련성(Relevance)' 시그널","doc_url":"support.google.com/youtube/answer/141805"},{"item":"설명 내 외부 링크","points":15,"source":"YouTube How YouTube Works 공식 페이지: 채널/영상 메타데이터는 검색 관련성 판단에 활용됨. 외부 링크는 Google Knowledge Panel 연결 및 크로스 플랫폼 트래픽 경로","doc_url":"youtube.com/howyoutubeworks/product-features/search/"},{"item":"커스텀 URL (@핸들)","points":15,"source":"YouTube 공식 도움말: 커스텀 URL은 구독자 100명 이상 시 설정 가능. 검색 가능한 고유 식별자로 브랜드 검색에서 정확한 채널 매칭을 돕는다","doc_url":"support.google.com/youtube/answer/2657968"},{"item":"영상 제목 키워드 최적화","points":25,"source":"YouTube 공식 랭킹 시그널 3가지 중 '관련성(Relevance)': '특히 제목, 태그, 설명, 동영상 콘텐츠가 검색어와 일치하는지' 평가. 일반적 CTR 범위는 2~10% (YouTube Analytics 공식 문서)","doc_url":"support.google.com/youtube/answer/141805"},{"item":"영상 제목 길이 (20~60자)","points":15,"source":"YouTube 검색 결과·추천 화면에서 제목 표시 한계 약 60자. YouTube 공식 권장: 제목에 핵심 키워드를 앞쪽에 배치하여 잘림 방지","doc_url":"support.google.com/youtube/answer/141805"},{"item":"채널 배너 이미지","points":10,"source":"YouTube 채널 맞춤설정 공식 가이드: 채널 아트·배너·프로필 사진은 채널 브랜딩의 기본 요소이며 구독 전환에 영향","doc_url":"support.google.com/youtube/answer/3219384"}],"instagram":[{"item":"바이오 작성 (100자 이상)","points":20,"source":"Instagram 공식 랭킹 설명 (Adam Mosseri, 2023): Search 탭에서 '사용자 이름, 바이오, 캡션'이 검색 관련성 시그널로 사용됨","doc_url":"about.instagram.com/blog/announcements/instagram-ranking-explained"},{"item":"프로필 링크","points":20,"source":"Instagram 비즈니스 계정 가이드: 게시물 내 링크 불가 → 바이오 링크가 유일한 외부 트래픽 유입 경로. 전환 경로 확보의 핵심","doc_url":"help.instagram.com/502981923235522"},{"item":"CTA 문구 포함","points":15,"source":"Instagram 공식 랭킹 시그널: '게시물과의 상호작용(좋아요, 저장, 공유)' 비중이 높음. CTA는 이러한 상호작용을 유도하는 프로필 최적화 요소","doc_url":"about.instagram.com/blog/announcements/instagram-ranking-explained"},{"item":"비즈니스/크리에이터 프로필 전환","points":20,"source":"Meta for Business 공식: 비즈니스 계정 전환 시 인사이트(도달·노출·팔로워 분석), 프로모션 광고, 쇼핑 태그, 연락처 버튼 기능 활성화","doc_url":"business.instagram.com"},{"item":"카테고리 설정","points":10,"source":"Instagram 공식: 비즈니스 카테고리는 프로필 상단에 표시되며 Search/Explore에서 주제 분류 시그널로 활용","doc_url":"help.instagram.com/313829416281232"},{"item":"게시물 활동성 (주 3회 이상)","points":15,"source":"Instagram Creators 공식 가이드: 일관된 게시 빈도가 Explore/Reels 추천에 영향. Adam Mosseri 공식: '하루 10개 이상 릴스 게시 시 개별 도달 감소' → 적정 빈도 유지 권장","doc_url":"creators.instagram.com"}],"naver_place":[{"item":"플레이스 등록","points":20,"source":"네이버 스마트플레이스: 등록은 네이버 검색 + 네이버 지도 노출의 필수 조건. D.I.A.(Deep Intent Analysis) 알고리즘이 플레이스 정보를 검색 의도 매칭에 활용","doc_url":"smartplace.naver.com"},{"item":"카테고리 설정","points":10,"source":"네이버 검색 알고리즘 D.I.A.: '문서의 내재적 품질'과 '사용자 의도 매칭'을 평가. 카테고리는 검색어와 업체를 매칭하는 1차 분류 기준","doc_url":"smartplace.naver.com"},{"item":"전화번호 등록","points":10,"source":"네이버 스마트플레이스 '정보 완성도' 지표: 전화번호는 기본 필수 항목이며 '전화하기' CTA 버튼 활성화 조건","doc_url":"smartplace.naver.com"},{"item":"주소 등록","points":10,"source":"네이버 지도 핀 표시·길찾기 기능의 필수 데이터. 미등록 시 지도 검색 결과에서 제외","doc_url":"smartplace.naver.com"},{"item":"이미지 (10장 이상)","points":15,"source":"네이버 스마트플레이스 '정보 완성도': 업주 등록 사진은 플레이스 상위 노출에 영향. C-Rank(Creator Rank) 알고리즘은 정보의 풍부함을 '신뢰 체인' 시그널로 평가","doc_url":"smartplace.naver.com"},{"item":"소개글 작성","points":10,"source":"네이버 C-Rank 알고리즘: '맥락(Context)' 시그널 — 특정 주제에 대한 일관된 정보 제공이 콘텐츠 신뢰도를 높임. 소개글의 키워드가 검색어 매칭에 활용","doc_url":"smartplace.naver.com"},{"item":"영업시간 등록","points":10,"source":"네이버 검색 '지금 영업 중' 필터의 기준 데이터. 미등록 시 해당 필터 결과에서 누락되어 검색 노출 기회 상실","doc_url":"smartplace.naver.com"},{"item":"홈페이지 URL","points":5,"source":"플레이스 프로필 내 외부 링크 → 자사 사이트로의 트래픽 유입 경로 확보","doc_url":"smartplace.naver.com"}]},"references":[{"title":"Google Page Experience 시스템","url":"developers.google.com/search/docs/appearance/page-experience","description":"Google 공식: 페이지 경험은 '콘텐츠 관련성 다음의 동점 결정(tiebreaker) 시그널'로 Core Web Vitals + HTTPS + 모바일 + 인터스티셜을 평가"},{"title":"Google Core Web Vitals 기준값","url":"web.dev/articles/vitals","description":"LCP ≤ 2.5초, INP ≤ 200ms, CLS ≤ 0.1 (p75 기준). FID는 2024.03.12부로 INP로 대체"},{"title":"Google 모바일 퍼스트 인덱싱","url":"developers.google.com/search/docs/crawling-indexing/mobile/mobile-sites-mobile-first-indexing","description":"2023.10.31부로 모든 사이트에 전면 적용. Googlebot 스마트폰 에이전트로 크롤링·인덱싱"},{"title":"Google 구조화 데이터 케이스 스터디","url":"developers.google.com/search/case-studies","description":"Rotten Tomatoes CTR +25%, Food Network 방문 +35%, Nestlé CTR +82%"},{"title":"Google E-E-A-T 품질 평가 가이드라인","url":"developers.google.com/search/docs/fundamentals/creating-helpful-content","description":"Experience, Expertise, Authoritativeness, Trustworthiness — 품질 평가 프레임워크 (직접적 랭킹 팩터가 아닌 알고리즘 검증 기준)"},{"title":"YouTube 검색 작동 방식","url":"support.google.com/youtube/answer/141805","description":"공식 랭킹 시그널: Relevance(제목·설명·콘텐츠 매칭), Engagement(시청 시간), Quality(주제 전문성)"},{"title":"YouTube 추천 시스템","url":"youtube.com/howyoutubeworks/product-features/search/","description":"추천이 전체 시청 시간의 약 70% 차지. CTR + 시청 시간 + 시청자 만족도 설문으로 최적화"},{"title":"Instagram 알고리즘 공식 설명 (Adam Mosseri)","url":"about.instagram.com/blog/announcements/instagram-ranking-explained","description":"Feed·Stories·Explore·Reels 각각 별도 랭킹 시스템. 2024년 피드의 약 50%가 추천 콘텐츠"},{"title":"Instagram 랭킹·추천 공식 도움말","url":"help.instagram.com/313829416281232","description":"콘텐츠 랭킹 시그널: 게시물 인기도, 게시자와의 상호작용 이력, 사용자 활동 패턴, 게시자 정보"},{"title":"네이버 서치어드바이저 SEO 가이드","url":"searchadvisor.naver.com/guide","description":"네이버 공식 SEO 체크리스트: title·description·OG태그·robots.txt·sitemap·모바일·HTTPS·구조화 데이터·meta keywords"},{"title":"네이버 스마트플레이스","url":"smartplace.naver.com","description":"C-Rank(창작자 신뢰도) + D.I.A.(검색 의도 분석) 알고리즘 기반 플레이스 정보 완성도 평가"}]}},"scores":{"overall":48,"grade":"C","website":0,"youtube":53,"social":0,"content":53,"seo":75},"ai_analysis":{"executive_summary":"McDonald's in Washington DC faces significant challenges with its current marketing and customer engagement strategies. There is no active website, and social media presence is almost non-existent, which hampers its outreach capabilities. While it has a Google Place listing, the ratings and reviews indicate ongoing customer service and product quality issues. Improving online visibility and addressing customer feedback are imperative for growth.","strengths":["Established brand with widespread recognition.","Active Google Places listing with over 2000 reviews.","YouTube channel with regular content and decent viewership."],"weaknesses":["No official website linked, restricting digital engagement.","Lack of social media presence on platforms like Instagram and Facebook.","Multiple negative reviews highlighting service and product quality issues."],"critical_issues":[{"priority":1,"title":"Absence of Website","description":"The absence of an official website limits customer engagement and information accessibility.","impact":"Reduces accessibility and weakens digital presence, affecting customer outreach and engagement.","action":"Develop and launch an official website with essential information like menu, location, and contact details."},{"priority":2,"title":"Negative Reviews","description":"Numerous negative reviews point to consistent service and product quality complaints.","impact":"Undermines brand reputation and customer trust, likely leading to reduced footfall.","action":"Implement a customer feedback system to address complaints and improve service quality."},{"priority":3,"title":"Lack of Social Media","description":"Missing social media profiles on key platforms limits brand engagement with potential customers.","impact":"Diminishes marketing reach and restricts customer interaction, losing competitive edge.","action":"Create and activate Instagram and Facebook profiles to engage customers and boost marketing efforts."}],"growth_roadmap":{"month_1_3":["Develop and launch an official website.","Activate social media profiles on Instagram and Facebook.","Address critical service issues identified in reviews."],"month_4_6":["Implement an online feedback and response system.","Run targeted social media ads to boost local awareness.","Enhance YouTube content strategy to align with brand goals."],"month_7_12":["Conduct customer satisfaction surveys to guide improvements.","Initiate partnerships with local influencers for wider reach.","Explore possibilities for app-based order and delivery services."]},"kpi_targets":[{"metric":"Google Rating","current":"3.6","target":"4.0","description":"Improve customer satisfaction through enhanced service quality."},{"metric":"YouTube Subscribers","current":"46","target":"200","description":"Increase channel engagement and visibility through better content strategy."},{"metric":"Instagram Followers","current":"0","target":"500","description":"Establish presence and gain followers by posting engaging local content."}],"action_items":[{"rank":1,"title":"Website Development","description":"Develop a comprehensive website with vital information such as menu and contact details to improve customer engagement.","effort":"high","impact":"high"},{"rank":2,"title":"Social Media Activation","description":"Set up and regularly update Instagram and Facebook accounts to create more touchpoints with customers.","effort":"medium","impact":"high"},{"rank":3,"title":"Improve Service Quality","description":"Train staff to enhance service interactions and rectify existing customer complaints highlighted in reviews.","effort":"medium","impact":"high"},{"rank":4,"title":"YouTube Content Strategy","description":"Optimize YouTube content for local promotions and enhance engagement for a wider reach.","effort":"medium","impact":"medium"},{"rank":5,"title":"Customer Feedback System","description":"Implement a system to collect and respond to customer feedback both online and offline.","effort":"medium","impact":"medium"},{"rank":6,"title":"Google Place Optimization","description":"Regularly update photos and respond to all customer reviews to maintain a high-quality digital presence.","effort":"low","impact":"medium"},{"rank":7,"title":"Local Advertising Campaign","description":"Run targeted regional advertisements to drive awareness and footfall, especially during promotions or new launches.","effort":"high","impact":"medium"}]}},"source_url":"https://www.google.com/maps/search/McDonald%27s/@38.9072,-77.0369,15z"}